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Aerotek Customer Service Representative in Norwood, Massachusetts

We are hiring for a Customer Service Call Center Agent for our client in the health and benefits industry!

We are seeking individuals looking to expand their career in a professional environment.

THIS POSITION REQUIRES FLEXIBLE HOURS BETWEEN 8 AM TO 10 PM.

Schedule is Monday – Friday.

Job Description:

  • Receive incoming calls, emails, etc. involving customer questions, disputes, or other inquiries.

  • Provide customer assistance on a wide array of topics.

  • Support product and service inquiries.

  • Support billing questions and disputes and answer delivery questions/concerns.

  • Provide administrative support as needed.

  • Must have and be able to demonstrate a fundamental commitment to providing exceptional customer service and documenting each call.

Position Must Haves:

  • Customer service experience in a retail setting or call center - must be able to deal with customer complaints.

  • Excel - position will use Excel daily.

  • Strong written and verbal communication - articulate, polished, and professional via phone and email.

  • Excellent computer skills - candidates must be able to learn and adapt to new systems as well as work effectively in email communications.

Our client is seeking to make a long-term hire for their team. They are committed to growing and developing their new hires and offers upward mobility within the company!

Position will be remote to start and transition into the office full time in a few weeks

We are making hiring decisions ASAP - APPLY TODAY FOR IMMEDIATE CONSIDERATION!

Please reach out to Aniko Haber directly at 781-356-6995 if you would like to apply or you may apply to this job posting.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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