Job Information
The Alpha Group CUSTOMER SERVICE REPRESENTATIVE in NORWOOD, Massachusetts
CUSTOMER SERVICE REPRESENTATIVE
NORWOOD , MA 02062 US
Posted: 11/21/2024 2024-11-21 2024-12-23 Industry: CUSTOMER SERVICE Job Number: 25034 Pay Rate: $20.00
Job Description
A close-knit organization is seeking a Customer Service Representative for a Full-time Permanent position in Norwood, MA.
Benefits include: Health insurance, Dental insurance, Vision insurance, Std, 401k, 2 Weeks Vacation, 1 Week Sick time, 2 Personal Days, and Holiday Pay
Responsibilities of Customer Service Representative:
-Receive and answer customer inquires through multiple medias in a prompt and professional manner
-Process applications, endorsements and claims
-Provide information to customers about insurance policies, coverage options and billing inquiries
-Enter and maintain client information in management system
-Provide excellent customer service at each stage including following up with client to ensure concerns have been addressed
-Escalate issues to appropriate team members when needed
-Assist clients renew or cancel coverages and with policy changes
-Stay up to date with the current industry trends, regulations and practices
Requirements of Customer Service Representative
-At least 1-2 years of Customer Service Experience
-Past experience using a claims management and imaging system
-Minimum Bachelor s degree in related field or equivalent experience
-Strong verbal and written communication skills
-Excellent computer skills including Microsoft Office Software
-Ability to prioritize
-Superior customer service skills
-Good organizational and time management skills
Hours: 8:30am-5:00pm Monday-Friday
Pay Rate: $20.00-$21.00/hr with no experience OR $24.00-$28.00/hr with insurance experience
Job Requirements
It is the policy of The Alpha Group, Inc. To recruit, hire, train, compensate, promote, and provide other conditions of employment without regard to a person s race, color, religion, national origin, sex, age, disability, veteran status or other characteristic protected by law.
Meet Your Recruiter
Jessica Kegler Sales Manager
Jessica has been playing matchmaker for over 15 years at The Alpha Group. Whether you’re a client (aka employer) searching for an employee or a candidate (aka employee) looking for your next job, there’s a good chance you will have some interaction with Jessica.
Having been with The Alpha Group since 2004, Jessica currently specializes in the placement of administrative, technical, and distribution professionals. She has learned to read people very well, utilizing her emotional intelligence to interpret and understand what an employer is looking for in an employee, as well as quickly understand each candidate’s assets, qualities, strengths, and goals. These skills allow her to determine the best fit for everyone.
Jessica often draws upon her secret weapon: an unparalleled network of contacts and resources that can make matches happen like magic. She has become a successful recruiter by remembering that making the right fit for her clients is more than just matching skillset. It is matching the right personalities and the right culture along with the right skills.
Our clients know Jessica will present the best candidates for each position. Our candidates know they will be placed in jobs where they can succeed. This saves both parties time and stress in the job searching and hiring process.
When asked to share one thing she enjoys most about working at The Alpha Group, Jessica states, “That every day is different. We work with so many unique types of businesses and recruit so many types of roles for those businesses; we are always meeting new types of professionals and new personalities. No two placements are ever identical – that keeps things interesting and dynamic!”
On her days off, Jessica can be found spending time with her husband and dogs, or shopping for antiques or buying, distressing, and painting furniture – continuing to fill her home with family treasures and heirlooms, some dating back to the Civil and Revolutionary Wars. In fact, Jessica is a proud member of DAR (Daughter of the American Revolution). Having grown up in Wisconsin, she has a love of country living, and peace and quiet. This is why when she’s not shopping or antiquing, she enjoys reading, playing the piano, relaxing on the porch, being outside in nature, or learning more about her family genealogy.
Jessica’s two favorite quotes are: “The speed of the leader will determine the pace of the pack. Lead, follow, or get out of the way!” and “Reach for the stars, don’t live on your scars.”
- jessica@thealphagroup.com