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Rustic Fire Protection Inc. Alarm Dispatcher in Norton, Massachusetts

As a Service Dispatcher, you will be responsible for coordinating and overseeing alarm technicians? work and coordinating the techs with projects. Your responsibilities include but are not limited to: Communicate with techs, schedule customer commitments, and communicate with customers. Maintain computerized dispatch software system. Maintain job and contract folders. Generate paperwork in a timely manner. Schedule manpower taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Obtain proper permitting as needed per job Position Details Position Requirements Time Management skills, able to organize and manage multiple priorities. Database and computer skills including: MS Word and Excel. Dispatch Software a plus. Strong customer orientation. Excellent interpersonal and communication skills. Strong team player. Experience: Fire Alarm Experience a plus but not required

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