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BJs Wholesale Club Membership Sales Ambassador Full Time in Northborough, Massachusetts

Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We’re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ’s Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.

Job Summary

Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling My BJs Perks. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.

Team Members:

  • Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.

  • We strive for flawless execution and hold ourselves accountable.

  • Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.

  • Ensure a safe and positive environment for our members and each other.

  • Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.

  • Move with speed and agility in everything we do.

  • Innovate and adapt so we can move as fast as the world around us.

  • Maintain a friendly and positive attitude.

Members:

  • Deliver service excellence through all points of contact.

  • Resolve and deescalate to address every member concern.

  • Ensure a safe and positive environment and experience for the members.

  • Daily commitment to GOLD Member Standards

  • Greet, Anticipate, Appreciate (GAA)

  • Fast, Friendly Full, Fresh, Clean

Club Standards: Work as a team to deliver GOLD club standards daily.

  • Work with commitment and pride to deliver GOLD- Grand opening look daily

  • All items stocked and promotional plans executed

  • Maintain visible accurate signage

  • Clean and organized, inside and out

Know your Business:

  • Understand how to access and read production and/or financial performance reporting for your department.

  • See the connection between consistent execution and the positive impact it can have on the business.

Major Tasks, Responsibilities, and Key Accountabilities

  • Drives and promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.

  • Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.

  • Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.

  • Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

  • Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.

  • Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.

  • Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.

  • Maintains all club policies and procedures.

  • Performs other duties as assigned, including working in other departments as needed.

  • Regular, predictable, full attendance is an essential function of this job.

Qualifications

  • Prior front line/customer service or previous sales experience preferred.

  • Results driven with proven success in goal achievement

  • Basic math skills preferred.

  • Computer proficiency preferred.

Environmental Job Conditions

  • Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.

  • Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.

  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.

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