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Andersen Windows and Doors Field Technician Lead in Northborough, Massachusetts

Description

Renewal by Andersen is hiring for a Lead Field Technician who will directly oversee our Technicians.

Purpose:

Provides direction and/or training to Field Technicians in accordance with RbA guidelines. Ensures superior field support on RbA products and accurate technical measures prior to installation by either directing others or peforming the tasks.

Responsibilties:

  • Provides direction and training to Field Technician I and II's
  • Ensures that Tech Measures and Services are completed in accordance with RbA guidelines. This includes proper documentation.
  • Handles escalated or complex customer issues.
  • Performs both Technical Measure duties and Service duties as needed
  • Provide installation solutions that match customer expectations of cost effecitve, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products
  • Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
  • Accurately measure dimensions and determine installation processes for windows and doors
  • Provide accurate measurements and documentation of job-related circumstances in a timely fashion
  • Completes and submits required paperwork that is neat, accurate, throrough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction
Qualifications

Qualifications:

  • High school degree and valid driver's license with clean driving record; Renewal installation experience strongly preferred.
  • Basic construction techniques; good knowledge of basic construction and building materials; knowledge of terminology of the construction industry
  • Leadership/coaching experience
  • Ability to handle escalated customer issues in a professional and respectful manner
  • Ability to manage multiple projects simutaneously

Job: Field Service

Primary Location: United States-MA-Northborough

Organization: Renewal by Andersen Corp.

Job Posting: Jan 13, 2021, 4:36:47 PM

Unposting Date: Ongoing

Req ID: 27716

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