Robert Half Office Team Customer Service Representative in North Reading, Massachusetts

Opening Available for Customer Service Representative! OfficeTeam is in need of an articulate, highly-skilled Customer Service Representative. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. This position is based in a dynamic and fast-paced environment. This Customer Service Representative opportunity is located in North Reading, Massachusetts, and is a temporary engagement with the possibility of turning into a long-term opportunity. Responsibilities - Deliver outstanding, friendly customer service in a timely fashion - Take and record orders over the phone and enter them into order system - Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers - Receive and place telephone calls

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

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Req ID: 02120-0010535175

Functional Role: Customer Service

Country: USA

State: MA

City: North Reading

Postal Code: 01864

Compensation: $13.30 to $15.40 per hour

Requirements: - Demonstrated talents in communicating and interacting with clients/customers, both internal and external - Microsoft Excel experience desired - Deep understanding of data entry - Command of order entry - 2+ years' experience of proven performance in a goal-driven customer-focused environment desired - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Supportive, positive attitude with a professional demeanour applied to all tasks - Comfort in pursuing resolutions to complicated customer inquiries using complex research methods - Excellent customer service and office administrative skills - Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Strong communication skills, both verbally and in writing If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!