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WATTS Senior Manager, Continuous Improvement (Commercial Operations) in North Andover, Massachusetts

The Senior Manager, Continuous Improvement - Commercial Operations will provide guidance, support, and expertise, in such activities as process, data collection, process metric definition and analysis, root cause analysis, commercial process modeling, gathering business requirements, process monitoring, process documentation, and process reporting. Manage the schedule and deliverables of associated commercial operations projects and initiatives.


  • Facilitate process improvement workshops with subject matter experts

  • Partner with leadership in identifying, verifying, and implementing process improvement and process reengineering opportunities

  • Provide leadership, guidance, and support for commercial operations process activities and methods, and help coordinate team activities, deliverables, issue resolution, and resource planning efforts

  • Create Commercial Operations process related deliverables in support of Process Improvement/Reengineering efforts, including Commercial Process Models, Customer/Business Requirements, Metrics, and project plans

  • Work with process owners to create and improve organization’s metrics and goals

  • Independently Drive All Facets Of Assigned Project Development, Implementation & Execution Consistent With Corporate Goal(s)

  • Effectively Work, Cross-Functionally In A “Team Oriented” Environment, To Gain Universal “Buy-In” And Drive Timely Results

  • Utilize “Lean” Techniques Throughout, In Order To Insure Optimal Project Transition(s) And Minimize/Eliminate Future Process Waste

  • Drive Significant Process Improvement & Optimization Cost Savings across the Business

  • Work on both pre-determined and/or self-initiated projects tied to Corporate Mission & Strategic Goals - Assess current state, initiate and execute projects to achieve future desired state objectives

  • Network and leverage, cross-functionally, across corporation

  • Create / manage complex & detailed project plans


  • Master's Degree required

  • MBA preferred


  • One Direct Report


  • 10+ years of related work experience with proven results

  • A minimum of 5 years’ experience in business process, analytical design, etc. related to process improvement projects

  • Completion of at least 5 process improvement projects with significant benefits

  • Six Sigma Black Belt certified required

  • Thorough experience using a project improvement methodology and associated deliverables

  • Demonstrated proficiency with statistics and statistical analysis for decision making

  • Experienced in identifying and analyzing problems / issues and making recommendations and implementing solutions

  • Proficient understanding of process design and ability to map processes, activities, decisions and integration with other processes

  • Experienced in the development and management of meaningful business metrics

  • Must have above average understanding of “Lean” tools and philosophies

  • Strong understanding of Commercial Operations and customer facing processes

  • Proven ability to work constructively across functions

  • Customer focused mindset

  • “Project Management” experience, preferably in an environment of high volume and diverse product lines

  • Formal “Project Management” certification desired (i.e. PMP)


    While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel.


  • Work in office environment

  • May occasionally be required to perform job duties outside the typical office setting

*As required by the Americans Disabilities Act (ADA)


Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.