WATTS Head of Product, Digital Solutions - Remote in North Andover, Massachusetts
Watts Water family of companies designs, manufactures and commercializes high-quality, innovative products and solutions that promote the comfort and safety of people and the quality, conservation and control of water used in commercial, residential, industrial and municipal applications. Based in North Andover, MA Watts Water Technologies, Inc. is traded on the NY Stock Exchange under the symbol “WTS”. Watts, with revenues of approximately $1.8 billion, has operations in North America, Europe, Asia, the Middle East and Africa with over 4600 employees. Watts objective is to increase sales and earnings by expanding into new markets, making key acquisitions and reducing manufacturing costs through the One Watts Performance System.
Today, Watts through its various brands and subsidiaries, is a global provider of plumbing, heating and water quality solutions for residential, commercial, and industrial applications. Our extensive portfolio of products and leading brands range from highly technical to fast moving shelf goods and allows us to be present in the following categories: Plumbing & Flow Control, Water Quality & Conditioning, Drainage & Water Reuse, HVAC, and Municipal Waterworks. We strive to be the best long-term partner for installers, specifiers, distributors and OEM customers.
ROLE PURPOSE AND SCOPE:
The Head of Product for Digital Solutions will own the design and execution of Watts’ suite of Digital Solutions, aiming to successfully scale those in the market.
Define product vision and roadmap for the suite of Digital Solutions at Watts with clarity on feasibility, time, cost, and impact
Act as the voice of the “customer” across target verticals, with a deep understanding of user personas, pain points, value at stake, and journeys
Identify product and technology that need to be incorporated into Watts’ product roadmap
Create a team that can successfully develop feature lists, user stories, and roadmaps
Work with a cross functional team within Digital Solutions and across Watts to define requirements and design features with the goal of securing product market fit and growth
Ensure the right quality and speed of execution together with software engineering
Monitor and report on product KPIs
Gather and manage product feedback through surveys, concept testing, analytics tools, and A/B testing
Effectively prioritize and define product features so that Engineering, and others, can collaboratively design and execute
Collaborate with a cross-functional team to scope, design, concept test, and deliver innovative solutions
Continuously rebalance product / service features which maximize value to focus on the highest returning initiatives
During the initial phases of the product build, work closely with Commercial and Business Operations to drive a successful customer experience (in pilots and acquired customers) focused on value, with the aim to retain and grow the business
Create a world-class digital product and design team function within Watts
Cultivate a high-performing, innovative, one-team culture
Work collaboratively with others on the leadership team to ensure corporate objectives are met
Mentality: start-up leader, solutions and value-driven, agile / can-do, creative, forward-thinking / disruptive
A bachelor’s degree from an accredited educational institution in a technical discipline (computer science, electrical engineering)
7+ years of relevant experience building products across spaces, ideally with some of that in B2B
A demonstrated and focused desire to build products and services that customers will love
Experience launching and growing multiple consumer / business-facing software products
Excellent sense of functional interface design with experience working with designers
Strong leadership skills with demonstrated success building products involving close coordination between design, engineering, operations, and customer service / success
Experience with agile software development. Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication
An ability to think strategically and creatively
Superior interpersonal and communication skills
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands (https://www.watts.com/our-story/brands) offers some of the most varied product lines in the world, with world-class, water-related solutions focused on:
Drainage and Water Reuse
HVAC and Hot Water
Plumbing and Flow Control
Water Quality and Rainwater Harvesting
We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people-first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation.
Learn more about the Watts way, here (https://www.watts.com/our-story/brands) .
Plumbing, HVAC, Water Quality, and Gas
Americas & Corporate Headquarters: North Andover, Massachusetts, USA
Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China
About 5,000 employees