WATTS Digital Experience Strategy Manager in North Andover, Massachusetts
The Digital Experience Strategy Manager develops and maintains a superior experience for our customers interacting with our digital platforms including our websites and mobile tools that drives demand and customer satisfaction. He/She evaluates website traffic, sales figures, and conducts research to determine customers' needs and how to best meet them. He/She supports the Sr. Manager, Digital Experience in developing, executing, and maintaining the company’s digital experience strategy and roadmap in order to provide a best-in-class digital customer experience. This individual also reviews and recommends all the digital platforms and integrations needed in order to offer a seamless digital experience to our customers.
RESPONSIBILITIES AND DUTIES:
Develops and updates digital experience strategy based on company/brand priorities, customer feedback, competitor research, sales data, and economic/market conditions
Coordinates regular stakeholder and customer feedback to inform strategy and roadmap activities
Develops, maintains, and executes detailed digital experience roadmap
Partners with design, development, and content teams to develop plans and execute incremental experience improvements
Defines digital experience KPIs and regularly reviews analytics for key insights
Develops governance policies and processes to support efficient management of digital experience
Oversees reviews of new MarTech solutions and how they fit into overall roadmap
Assists with documenting business requirements for key initiatives
Oversees third party vendors engaged in execution of strategies and roadmaps
Bachelor’s degree in Marketing, Communications, Information Technology or a related field.
This position has no direct reports. Oversees third party vendors as needed.
Minimum 7 years’ experience in digital marketing
Knowledge of integrated digital marketing and best practices & trends
Demonstrated experience in consulting on digital solutions to meet business objectives
Experience conduct customer VOC activities to obtain customer feedback
Experience with CMS (Sitecore), CRM (Salesforce.com) and marketing automation platforms such as Marketo preferred
Strong understanding of personalization, digital analytics, structured data, digital channels, customer personas and customer journey maps
Proven experience in measuring and reporting ability with an understanding of spreadsheets, databases, financial analysis
Demonstrated experience in recommendation of strategies at a global level with high profile stakeholders around the globe
Will be required to work off hours at times in order to communicate with stakeholders in Europe and Asia
Ability to translate complex problems clearly and in non-technical terms
Experience with Adobe Creative Suite and Microsoft Office applications
Experience managing external vendors
Up to 15% travel, including international travel
While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work in office environment. OR
Work in manufacturing environment.
May occasionally be required to perform job duties outside the typical office setting. OR
May occasionally be required to perform job duties outside the manufacturing setting.
*As required by the Americans Disabilities Act (ADA)
EMPLOYEE CORE COMPETENCIES:1. Collaborate Across Workgroup2. Initiate Positive Change3. Deliver High Quality Results4. Focus on the Customer
Develops Self & Others
By linking this application to your LinkedIn profile, you agree that you consent to Watts and any of its affiliates, divisions, and/or third party service providers accessing and using the information on your LinkedIn profile for the purposes of assessing your application.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
Watts Water family of companies designs, manufactures and commercializes high-quality, innovative products and solutions that promote the comfort and safety of people and the quality, conservation and control of water used in commercial, residential, industrial and municipal applications.
A $1.4 billion global company, listed on the New York Stock Exchange (NYSE) with presence in 3 regions and 17 countries.
Our extensive portfolio of products and leading brands range from highly technical to fast moving shelf goods and allows us to be present in the following categories: Plumbing & Flow Control, Water Quality & Conditioning, Drainage & Water Reuse, HVAC, and Municipal Waterworks. We strive to be the best long-term partner for installers, specifiers, distributors and OEM customers.
Plumbing, HVAC, Water Quality, and Gas
North Andover, MA, United States
Amsterdam, The Netherlands
About 5,000 employees