South Side Sales & Service Service Advisor in North Adams, Massachusetts
This position is responsible for communicating with the customer to gather information regarding equipment issues and providing repair status updates while repairs are in progress. This includes monitoring work in progress, managing technician schedules, ordering repair parts and filing warranty claims. Continually seek both technical and product training for our manufactures such as Bobcat, Mahindra, Polaris, Kawasaki, STIHL, Ariens, Gravely, and Husqvarna. Must have experience with Outdoor Power Equipment. Technical Knowledge Helpful (compact construction equipment, powersports, mowers, tractors, trimmers, chains saws, etc.) Establish and remain the main contact with all service customers. Ensure that all service work is entered, scheduled and accurately completed in the quickest possible timeframe. Experience in repair troubleshooting and or parts with a track record of success. Preferably in one of the following industries: Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories. Must possess a valid driver\'s license. Must be proficient in parts lookup and servicing customers at the service counter. Must have good organizational, multitasking and reasonable computer skills. Loads and unloads delivery trucks as required. Monday to Friday 8AM-5PM Weekends if needed / rotating.