Job Information
Infinite Electronics International, Inc Inside Sales Rep - Level I in No Andover, Massachusetts
Position Description:
The Inside Sales Representative is the primary contact for customer interactions as it relates to product inquiries, customer quotes, customer orders, and related customer requests. Primary responsibilities include providing a Superior Customer Experience and engaging in revenue generating activity through telephone, email, and live chat interactions. The Inside Sales team works closely with Customer Service, Technical Support, Product Management, Purchasing, Production, and Quality Management to create an overall experience that delights the customer and builds brand loyalty. If you enjoy a fast-paced customer focused sales environment this is the opportunity for you.
General Duties and Responsibilities:
Primary interface with a variety of customers, via phone, email, and live web chat
Exercise excellent business judgment to determine additional support as needed or escalation as required
Perform customer discovery and recommend appropriate associated products
May process customer orders, requests for quote, product returns, etc. through the company’s ERP system
May resolve customer issues, questions, and complaints in a professional and collaborative manner
Must demonstrate initiative to improve professional skills and department processes
Quote generation, presentation follow-up and closure per procedure
Consistently add-on and associative sell
Other duties as assigned
Required Knowledge, Skills, and Abilities:
Strong business acumen and demonstrated business judgment
Must possess effective communication skills, both written and verbal
Excellent general computer skills, including a solid working knowledge of Excel, Word, Outlook
Strong organization and time management skills
Experience with a CRM system preferred
Professional demeanor, dress, and conduct in a business office setting
Personal Traits and Characteristics:
Reliable, dependable, and highly organized with good time management skills
Task oriented
Attention to detail
Able to work under pressure and deadlines
Ability to multi-task and prioritize
The successful candidate shall exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable.
Education and/or Experience:
3-5 years in a high paced customer facing sales or service environment
High School Diploma required
College degree or technology related B2B experience preferred
Environment: Work environment is typically an office environment located on-site during normal or extended business hours.
Accommodation: Candidates for the position should be able to perform essential job duties in described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity
Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities and veterans to apply.
Candidates should perform essential job duties in the described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.