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Bright Horizons HR Service Center Coordinator in Newton, Massachusetts

Are you interested in a role within HR but not sure where to begin? Do you love to help others every chance you get? As an HR Coordinator at Bright Horizons, you will have the opportunity to learn about all of our HR functions within a supportive and collaborative team environment where our work has meaning and what we do every day has a positive impact on others. Our HR Service Center team supports all Bright Horizons employees, all across the United States, whether they be our teachers and center staff or those on our corporate home office teams.

We are looking for highly motivated, ready-to-learn individuals with a passion for providing excellent care and support to others and who wish to learn all about the different functions within HR.

Primary Purpose

Provide general HR administration and customer support for the business (employee & manager) when it comes to end-to-end HR policies and procedures.

Essential Functions/Responsibilities

• Customer Service

  • Review employee requests in our HR database (One Support) and assign to appropriate queues

  • Provide warm response to employee while ticket is being reviewed and request additional information if needed

  • Provide initial contact and support for customers dealing with sensitive and confidential information relating to HR issues and escalate to a supervisor as appropriate as appropriate.

  • Respond to internal and external HR related inquiries or requests and provide assistance through multiple channels (ie, phone, email, One Support)

  • Redirect HR related calls or distribute correspondence to the appropriate person of the team

• Systems / Transactional Support

  • Performs administrative transactions, audits and in some cases, data maintenance of HR Data.

  • Support the recruitment/hiring process by performing administrative tasks related to background checks, photo matching, etc.

• Service Center Process

  • Continually utilizes knowledge management tools and contributes new, revised or updated information to maintain accuracy and consistency in knowledge in support of customers.

  • Assist in ad-hoc projects, like emailing notifications and letters

  • Participates in continuous improvement workshops and projects.

• Team / Culture

  • Ensure that all Bright Horizons’ policies and procedures are followed and that employees are treated fairly in line with policies and our HEART Principles.

  • Supports peers in the HR Service Center by sharing knowledge, information, and best practices.

• Other responsibilities, as assigned.

Job Requirements – Education/Experience


Preferred: Bachelor's Degree in Human Resources


Preferred: 1-2 years customer service experience

Additional Job Requirements

  • Ability to function independently, often without direct supervision, when communicating with internal and external customers. Most decisions will be made under the advisement of a supervisor.

  • Communications or Business.

  • Strong interpersonal and customer service skills.

  • Communicate effectively in both oral and written form.

  • Exhibit patience, empathy, and positivity.

  • Ability to multi-task, prioritize, and manage time effectively.

  • Working knowledge of Microsoft Office Suite products: Excel, Word, PowerPoint, etc.

  • Bi-lingual helpful; but not required.

  • Ability to handle data with confidentiality


Contact us at or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English ( and EEO – Spanish ( along with information on the Family and Medical Leave Act (FMLA) ( and Employee Polygraph Protection Act (EPPA) ( .

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.