Massachusetts Green Jobs

Client Experience Associate - Bilingual - Portuguese

Job Description:

Client Experience Associates will work as part of our Client Experience Team to meet our company objective to provide a superior solutions to every customer, every time. This position provides support to our customer base and interacts with all other areas of our company

Duties and Responsibilities:

• This is a full-time position, Monday - Friday 8 am to 5 pm.

• Phone assist clients with laundry inquiries on our equipment use and payment systems

• Create service orders, process refunds, and track revenue via web-based systems

• Assists with new account literature generation

• Reconciles currency and coin collection to daily collector sheets

• Assist with other office, sales and accounting functions as needed

Skills:

• Process and detail oriented with strong focus on client service.

• Experience with variety of networked systems required, with flexibility to learn new systems.

• Strong MS Office Suite experience, primarily Word and Excel, and Microsoft accounting software.

Education and Qualifications:

• The ability to communicate fluently in Portuguese and English.

• Professional, positive manner; a team player

• Attention to detail and organized in a fast-paced environment

• Calm and professional conflict resolution

• Ability to effectively multi task

• A high school diploma or GED

• Accounting background helpful

Compensation and Benefits

Compensation commensurate with experience

Complete benefit package including Medical, Dental and Vision Insurance, Life and Disability Insurance, 9 paid holidays, paid time off and 401k with company contribution.

Pay Details: $22.00 to $25.00 per hour

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.