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Morgan Advanced Materials, PLC Sales Administrator in New Bedford, Massachusetts

Morgan Advanced Materials is a world leader in advanced materials science and engineering of ceramics, carbon and composites. We operate in a series of well-defined markets where our applications expertise offers our customers a valuable differentiator, engineering high-specification materials, components and sub-assembly parts that solve their challenging technical problems.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

The business employs advanced materials science and applications expertise to produce parts that enhance reliability or improve the performance of its customers’ products. Much of what the global business unit makes is used in demanding, harsh or critical environments. Our Technical Ceramics business works in selected segments of the electronics, energy, healthcare, industrial, petrochemicals, security and transport markets, typically in close collaborative customer relationships.

Group Key Figures: Revenue £1b, 9,000 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Job Purpose:

The Sales Administrator is a strategic member of the division’s commercial team, providing sales, marketing and may deliver business development expertise to drive growth in the assigned book of business. Working closely with all team members, this individual is responsible for executing on the sales and marketing strategy to drive high performance in the areas of Strategic Account Management, Business Development, NBDP and SoW Growth, Customer Service, Price Realization and Voice of the Customer (VOC).

Essential Functions:

  • Maintain customer records by updating account information.

  • Monitors and expedites all customer quotations requested by existing or potential customers.

  • Liaison between customer requests and production activities to provide manufacturing lead times and updates accordingly.

  • Perform contract review on all P.O.’s to ensure compliance.

  • Receives, processes, and acknowledges customer orders/change orders

  • Responsible for new customer account generation

  • Assists Finance in credit/invoicing resolution

  • Assist with sales forecast preparation.

  • Provides customer service support to outside sales force.

  • Assist in business development initiatives as required.

  • Ensure high customer satisfaction.

  • Communicate issues/potential issues immediately both internally and externally.

  • Work with operations to expedite customer orders.

  • Monitors and maintains monthly OTD report

  • Monitors and maintains weekly quotation summary report

  • Responsible for RMA processing

  • Track and monitor customer Kanban/safety stock levels

Minimum Qualifications and Education Requirements

  • Associates degree or equivalent experience or Business related, and 2 years related experience and/or training.

  • Expertise in Microsoft Office, particularly MS Excel (V Look up and Pivot Table creation) and ERP systems.

  • This position requires access to technology, materials, software or hardware that is controlled by export laws of the US.

  • This position requires use of Controlled Unclassified Information (CUI) which is subject to the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), and Nuclear Regulatory Commission (NRC).

  • Individual must be a:

  • Citizen of the United States, or

  • Permanent resident alien of the United States, or

  • Protected individual as defined by 8 U.S.C. 1324b(a)(3) as defined by 22CFR120.15

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer

Requisition ID: 2021-1736

External Company URL:

Street: 225 Theodore Rice Boulevard

Remote Working: No