Staples BDS P&MS Solutions Advisor in Needham, Massachusetts
Staples is focused on our customer and our community. As a Print & Marketing Solutions Associate, you will provide solutions to customers print needs by using order intake tools to capture all the information on a customer’s project. You will follow production processes to produce orders, using digital copy and print machines and finishing equipment for cutting, binding and laminating. You will also assist customers with their shipping and self-service copy & printing needs.
We are investing in our people and our stores, empowering you to learn, grow and deliver. You will be part of a fun, team-oriented retail culture that is motivated to deliver on Staples values. You will also be positive, inclusive and collaborative in helping our customers with their Print and Marketing needs.
Get great perks because, you matter.
Flexible part-time hours/shifts, generous paid time off and bonus plan; hiring immediately
Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
401(k) plan with a company match, dental, vision, life and short-term disability insurance and many more benefits
Provide an exceptional customer experience.
Greet customers as they enter the Print Solutions department and respond quickly and attentively
Ask open ended questions to understand customers copy & print marketing needs
Connect with customers in an inviting and informative way to build a relationship between the customer and Staples
Play a key role in helping your store and your customer win.
Drive customer satisfaction throughout the order process by producing quality print orders
Help customers with tasks in the self-serve area, utilizing the copy machines and PC rentals
Use order intake tools to consult with customers, ask open ended questions to offer appropriate options and deliver a total print solution for their need
Produce professionally finished products using the print and production equipment
Ask qualifying questions during consultation to generate potential leads for P&M Solutions Lead and P&MS Solutions Manager
Assist transactional customers with their shipping needs, as well as order pickup and payment
Perform customer triage duties, as assigned; including greeting customers as the enter the Print area and assisting with tasks in the self-serve area, routing customers to the appropriate team member when further help is needed, and ensure self-serve equipment is stocked with supplies and the department is kept tidy
Essential skills and experience:
Able to work a flexible schedule (including nights and weekends)
Creates a positive environment where customers feel welcome and appreciated
Attention to detail and keen eye to notice quality issues throughout the production process
Able to work with many customers to provide a total solution
Willingness to learn and develop
Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously
Preferred skills and experience:
- Prior experience with customer service
Click to learn more about the employee benefits, programs and perks offered at Staples. (https://recruit.smashfly.com/SmashFlyMedia/Docs/17604/17604_20380_PR23016_BOS_CWW_RTL_FLD_CROS_HR_Benefits_Promo_Flyer_r1%20(2).pdf)
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
- Staples Jobs