MathWorks User Experience Researcher in Natick, Massachusetts
User Experience Researcher
Working under the direction of the Manager or Senior Team Lead, will be responsible for collecting and documenting user requirements, facilitating user interface design, advocating for users in the scientific and engineering industries throughout the development process, and testing and evaluating user interfaces; contributing throughout the product development life cycle to new products and features, as well as enhancing legacy products; performing user-centered design activities related to MathWorks products and web applications; working collaboratively with the development team to follow a user-centered design approach and to brainstorm and design innovative solutions to complex problems; making recommendations about which usability methods to use to answer questions about users and design directions based on projects’ needs, goals and constraints; collaborating on low, medium and high fidelity prototypes; using qualitative and quantitative research methods to solve complex problems; planning, scoping, and conducting generative and evaluative user research with highly technical users; understanding users’ workflows, identifying pain points, and developing user profiles; running usability tests and performing other usability assessments; working with cross-functional teams in an Agile environment; helping teams translate user feedback into actionable insights and providing input for design decisions based on those insights; and contributing to requirements and design documents.
Education and Experience:
Master’s degree or higher (or foreign education equivalent) in Human Factors, Human Factors in Information Design, Cognitive Science, Engineering, or Information Management and Systems and no experience.
Bachelor’s degree (or foreign education equivalent) in Human Factors, Human Factors in Information Design, Cognitive Science, Engineering, or Information Management and Systems and five (5) years of experience in job offered or five (5) years of experience in user-centered research and design.
Demonstrated expertise using qualitative and quantitative research methods to analyze user behavior, identify user pains, benchmark web-based products in industry and evaluate web-based product features to impact strategy and product direction.
Demonstrated expertise performing usability assessments, including performing usability testing, conducting heuristic evaluations and customer interviews, and designing surveys to understand user behavior and influence design decisions; and analyzing user data and representing key information from datasets into visualizations using Tableau according to data visualization best practices.
Demonstrated expertise interpreting and analyzing user feedback using UX method of affinitization, evolving user workflows, and providing design recommendations to software developers; performing high and low fidelity prototyping to inform design decisions that address user requirements using Adobe xD or Balsamiq according to UI design principles; and developing UX deliverables including personas, journey maps, user roles and goals to enable a user-centered development process.
Demonstrated expertise programming in MATLAB, Python or R; and participating in the software development life cycle (SDLC), including requirements gathering, design, and quality assurance testing.
[Expertise may be gained during Graduate program.]