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MathWorks Software Maintenance Representative 2 (19266) in Natick, Massachusetts

Software Maintenance Representative 2 (19266)

Job Summary

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  • Job:25102-FMCG

  • Location:US-MA-Natick

  • Department:Sales Support

Every day we are having conversations with our customers who are changing the way we live, work and play! Our tools are helping our customers: enhance the environment; improve the health and well-being of people all over the world; create the products and services that keep us on the cutting edge of technology, today and tomorrow! As a Software Maintenance Representative, you will focus on driving revenue growth through optimizing customer conversations regarding our maintenance renewal programs and products. You will work on a small team of software maintenance representatives that are aligned with multiple sales representatives, in a team selling environment to achieve individual and/or team goals. As a Software Maintenance Representative, you will be part of the conversations that are helping to enhance the world around us!


  • Grow revenue through attaining or exceeding maintenance renewal revenue goals.

  • Manage timely closure of the assigned annual maintenance renewal contracts and incorporate lapsed maintenance opportunities into selling strategies.

  • Proactively contact customers and explain the product and support benefits of continuing maintenance services.

  • Educate customers on purchasing options via web store and consolidations

  • Identify and manage add on or cross sell opportunities by closing business or transferring to appropriate sales representative to advance the sale cycle.

  • Prepare quotations as required and ensure accurate information for efficient processing of orders and investigate and resolve any discrepancies.

  • Ensure accurate customer data and sales activities are collected and entered into CRM system to advance the sales cycle.

  • Demonstrate strong forecasting and funnel management of your assigned territory.

  • Contribute to and support the territory plans in conjunction with sales representatives.

  • Participate in funnel meetings as well as planning and delivery of sections of the annual territory and account plans.

Minimum Qualifications

  • A bachelor's degree and 2 years of experience (or equivalent experience) with one year in a customer facing role is required.

Additional Qualifications

  • Demonstrated success understanding business objectives and meeting or exceeding goals.

  • General understanding of contracts and terms specific to maintenance renewals.

  • Good negotiation skills

  • Strong time management and prioritization skills

  • Exceptional persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.

  • Proficient working with a CRM system to facilitate lead qualification and advancement of sales cycle.

  • Ability to work well both independently and within a team environment.

  • Plus- Fluent in Spanish and/or French