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Mill Creek Residential Floating Service Technician II in Natick, Massachusetts

Welcome to Mill Creek! We’re glad you’re here! At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Service Technician Level II (Service Technician – Floating) maintains the physical condition and appearance of their communities. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.

Essential Functions/Responsibilities

  • Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards

  • Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation

  • Routinely perform duties to restore apartments to “make ready” status

  • Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems

  • Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects

  • Respond to resident requests in a timely manner, delivering excellent customer service

  • Promote safe work practices among on-site team

  • Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations

  • Address and complete all other duties as assigned

  • Embody the Mill Creek mission, values and brand promise in all that he or she does

Edu ca tion an d/or E x p e ri e n c e

  • High School diploma or equivalent (GED) preferred.

  • 1-3 years’ experience performing maintenance duties

  • Multi-Family maintenance experience helpful

  • HVAC and CPO certification preferred

Skills/Specialized Kn o w ledg e

  • Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.

  • Accurately take measurements and perform basic arithmetic

  • General computer skills in Microsoft Office and property management based software

  • Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices

  • Safely use chemicals, paint, and general cleaning supplies

  • Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

About the Benefits of joining the Mill Creek Team

  • Competitive compensation

  • Comprehensive medical, dental and vision

  • Employer sponsored short and long term disability, Life and ADD insurance

  • 401k with employer matching

  • Paid time off benefits: Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

People. Places. Relationships. Our tagline begins with the most important part of Mill Creek, our people. As a multifamily company focused on construction, development, acquisition, and operations of rental communities in the most desirable markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions. We are committed to listening to our associates and focusing on continuous improvement.

For more information about our DE&I initiatives, please click here ( to review our inaugural Environmental, Social, Governance (ESG) Report.