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Nordstrom Customer Service Representative - Natick Mall in Natick, Massachusetts

Job Description

This job is a great fit for someone who is customer obsessed and loves to solve problems.

A day in the life…

  • Assist customers with a variety of transactions through a seamless and friendly experience

  • Demonstrate expertise in all technologies used in the store environment

  • Inspire trust, teamwork and positive team relationships

  • Defuse customer situations and provide resolution in a timely and effective manner

  • Ensure the security and privacy of customer information through education, compliance and resolution of issues

  • Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

  • The hours and schedule for this position will vary by week depending on business needs

You own this if you have…

  • The ability to effectively build relationships with your customers, peers and leadership

  • Proficiency in multiple operating systems such as MS Windows, iOS and Android

  • Clear, effective communication with strong interpersonal skills

  • The ability to prioritize multiple tasks in a fast paced environment

  • Accountability, initiative and a high level of ownership

  • The ability to work a flexible schedule based on department needs

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away

  • Life Insurance and Disability

  • Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

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