LHC Group Customer Account Representative - Full Time in Natick, Massachusetts
LTS is a part of LHC Group which is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
As a Customer Account Representative (CAR) you will be responsible for managing customer accounts through the processing of new referrals, completing ongoing follow ups, reporting status updates to management, and providing superior customer service. In addition, the CAR role assists in the identification and recruitment of qualified on-site Register Nurse Field Assessors.
Process new referrals from customers by referring to appropriate field subcontractors
Manage progress of subcontractor assignments and ensure work is completed in a timely manner
Provide telephonic follow ups as needed on active clients.
Provide telephonic customer service to account and field calls pertaining to other accounts.
Monitor active clients within account and ensure that high quality service is delivered.
Retrieve, file and communicate medical information for accounts as needed
Receive and respond to customer inquiries in a prompt and courteous manner.
Provide assistance to other departments as needed Maintain productivity and quality standards in accordance with hours worked
Use appropriate resources to ensure accurate information
Recognize and communicate problems/issues immediately for rapid resolution
Uphold confidentiality standards as defined by LTS and HIPAA
Participate in Quality Improvement activities
Attend staff meetings, educational programs as directed
Duties as assigned by manager
Education & Experience
College degree preferred
Adequate typing and transcription skills
Excellent oral and written communication skills, including knowledge of proper grammar, spelling, and punctuation
Knowledge of medical terminology preferred
Customer service awareness
Must be organized, well-spoken, polite, team oriented, patient and adaptable to fluctuating needs of the position
An equal opportunity employer
LHC Group is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status. To learn more about the opportunities for you with LHC Group and our affiliates, contact one of our Human Resources team members at 1.866.LHC.Group.
Found here: http://lhcgroup.com/careers
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