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LHC Group Customer Account Representative - Full Time in Natick, Massachusetts

Company Overview

LTS is a part of LHC Group which is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.

As a Customer Account Representative (CAR) you will be responsible for managing customer accounts through the processing of new referrals, completing ongoing follow ups, reporting status updates to management, and providing superior customer service. In addition, the CAR role assists in the identification and recruitment of qualified on-site Register Nurse Field Assessors.

Essential Functions

  • Process new referrals from customers by referring to appropriate field subcontractors

  • Manage progress of subcontractor assignments and ensure work is completed in a timely manner

  • Provide telephonic follow ups as needed on active clients.

  • Provide telephonic customer service to account and field calls pertaining to other accounts.

  • Monitor active clients within account and ensure that high quality service is delivered.

  • Retrieve, file and communicate medical information for accounts as needed

  • Receive and respond to customer inquiries in a prompt and courteous manner.

  • Provide assistance to other departments as needed Maintain productivity and quality standards in accordance with hours worked

  • Use appropriate resources to ensure accurate information

  • Recognize and communicate problems/issues immediately for rapid resolution

  • Uphold confidentiality standards as defined by LTS and HIPAA

  • Participate in Quality Improvement activities

  • Attend staff meetings, educational programs as directed

  • Duties as assigned by manager

Education & Experience

  • College degree preferred

  • Adequate typing and transcription skills

  • Computer literacy

  • Excellent oral and written communication skills, including knowledge of proper grammar, spelling, and punctuation

  • Knowledge of medical terminology preferred

  • Customer service awareness

  • Must be organized, well-spoken, polite, team oriented, patient and adaptable to fluctuating needs of the position

An equal opportunity employer

LHC Group is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status. To learn more about the opportunities for you with LHC Group and our affiliates, contact one of our Human Resources team members at 1.866.LHC.Group.

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