Wegmans Catering Customer Service in Natick, Massachusetts

Title: Catering Customer Service Location: MA-Natick-NATICK, 1245 Worcester St, Natick, MA 01760 Other Locations:

Our Catering department makes party planning easy by offering a variety of cuisines and solutions for any occasion. In this area, you’ll work with customers to determine event needs and offer suggestions and additional services to make each event successful. If you enjoy party planning and are looking for an opportunity to help customers, this could be the role for you! People (Who We Are)

Support, encourage, and respect co-workers Work with supervisor to set and achieve goals for development Comply with Wegmans Policies and Work Rules, as well as, federal and state laws Maintain open lines of communication with supervisors and coworkers to ensure efficient department operations

Customer (What We Believe)

Proactively engage in conversations with customers, invite them to discuss needs and provide solutions Enthusiastically share knowledge about the products and introduce new ways to enjoy items Organize, confirm and execute in-store, phone and online orders for efficient pick-up and delivery

Results (What We Measure)

Gather any additional products requested to complete catering orders (paper products, etc.). Enter data into catering system (Event Master) to ensure accuracy

Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

Work Environment

Work includes standing, sitting and walking for up to 4 hours without a break, repetitive hand and arm movement, frequent handwriting and use of personal computer and telephone, lifting and moving of finished orders along with continuous interaction with customers and co-workers in a fast-paced environment. Work involves exposure to various work environments, including temperature changes. The average weight range of items lifted is 5-20 pounds with a maximum weight lifted of 45 pounds occasionally. May be exposed to various allergens (things that may cause an allergic reaction).

Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed. Preferred Qualifications

Catering experience Customer service in Prepared Foods or Perishable department experience Preferred Skills

Advanced computer skills, including proficiency in Microsoft Office Demonstrated ability to guide customers to make a purchase Passion for food and beverages; knowledge of food and beverage pairings Presentation skills