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Job Information

Wastequip Site Parts Manager in N Oxford, Massachusetts

Description

Summary of essential job functions

  • Encourage personal and professional growth of our team to help make our company the best possible workplace

  • Drive a culture that supports and provides ongoing training for customer service teams to continuously improve product knowledge and overall customer experience

  • Help develop and actively support our performance management program(s)

  • Support cross-functional and cross-regional collaboration

  • Travel to assigned area facilities, trade shows, customer locations or events, and corporate functions,

  • Manage / mentor the customer service team to provide an outstanding customer experience

  • Ensure that “today’s business is done today” in terms of completing all customer transactions and avoiding missed pick tickets, missed deliveries and/or delivery shortages.

  • Coordinate customer-service follow-up to ensure other departments, locations, and/or suppliers are fulfilling customer commitments

  • Monitor / manage lost sales

  • Support field Sales team by helping solve customer problems

  • Support Product Management in new product introductions, promotions, etc.

  • Work with other Parts Managers to ensure consistent, optimal processes, controls, metrics, and outcomes across the company (customer service, receive, put-away, pick, pack, ship, deliver, returns, inventory control, and manage team performance)

  • Ensure we have enough labor available to receive, put-away, pick, pack, and either deliver or ship products to our customers

  • Ensure a clean, neat, organized warehouse environment

  • Be responsible for the overall safety of the facility or facilities you oversee to help minimize exposures and ensure safety compliance

  • Projects as needed including greenfield location identification and start-up

Ideal Candidate Attributes

  • Cross-functional, dynamic leader with a strong bias toward delivering results and providing customers with the highest level of service possible including following-up on any and all open issues and driving those to completion

  • Attention to detail, ability to work in a fast-moving, team-oriented environment, and effective interpersonal, communication, and time management skills.

Wastequip is an Equal Opportunity Employer. Wastequip does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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