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Kelly Services Customer Service in Milton, Massachusetts

Kelly Services is seeking a Customer Service Representative for an excellent non-profit organization located in Milton, MA.

Hours: Monday to Friday 8 a.m. to 5 p.m.

Pay rate: $17-$20 per hour

Type: Temp with the possibility to go Perm

For your own Safety- VACCINATION is required at this work location!

JOB SUMMARY

The Student Financial Services Representative is a member of the Financial Aid Department residing within the Office of Student Financial Services.

The SFSR provides service about all aspects of student financial matters including financial aid, financing and student accounts and billing to currently enrolled and prospective students and their families in traditional, continuing education and graduate programs for all College campuses., and colleagues.

Service is delivered in person, by telephone, virtually, electronic media and print.

The SFSR provides general customer service in matters pertaining to but not limited to, financial aid from the application process to the award, loan options and status and student accounts from balance resolution to instruction on use of credit balances and obtaining refunds.

The SFSR will assist in documenting procedures and policies and developing Frequently Asked Questions (FAQs).

The SFSR will support enrollment and retention objectives of the College though the dissemination of accurate financial aid and student accounts information. This is a general customer service role with specific back-up expert duties assigned in Financial Aid or Loans.

MINIMUM QUALIFICATIONS:

At least 1 year in higher education student financial (financial aid, student loans/financing or student accounts) field.

Associate degree required, bachelor’s degree preferred.

Excellent interpersonal skills and have superior customer service skills, specifically the ability to work with students and families. Must react to customers quickly, accurately and congenially.

Good planning/organization, analytical and problem-solving skills needed.

Intermediate proficiency with Microsoft Office Suite and functional use of voicemail and fax.

Ability to work evenings and weekends.

If you are interested, please send your updated resume to asim642@kellyservices.com

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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