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Waters Training and Development Specialist in Milford, Massachusetts

We are looking for a Training and Development Specialist to design, develop and deliver learning paths, where the goal is to provide training content suitable to support the learning journey of Waters Field Services Specialists world-wide.

Reporting to the Global Service Training Development Manager, the Training and Development specialist will be a key member of the Global Service Enablement Team, partnering with our Instructional Designers and other Subject Matter Experts to create and update Training Content.

  • Design and develop courses for Waters internal customers, and ensure associated blended learning activities enable customer success throughout the complete customer experience.

  • Deliver technical training courses to services personnel, evaluate and report on course attendees, and review and respond to attendees’ course assessments.

  • Assess training needs in terms of product, learner, and business requirements. Identify intended audiences, perform task analyses, and define learning objectives.

  • Participate in the Waters Product Development Process by creating training plans for new products, and act as an in-house advocate for field-based instructors.

  • Pilot new training programs by delivering courses to representative/intended audiences, and conduct train-the-trainer activities to enable field-based delivery.

  • Implement evaluation strategies for new courses. Continually monitor training effectiveness, and make improvements to prior work.

  • Foster constructive and cooperative working relationships with marketing, professional services, service support, and services engineering groups.

  • Comply with Waters Quality Systems, Good Laboratory Practices, and Environmental Health & Safety standards.

  • Represent Global Service Enablement by participating on Waters Global Services project teams


  • BS/BSc or higher in analytical chemistry, biology, or related science; MS/MSc or PhD is beneficial.


  • 5 + years experience specializing in LC systems in a technical or service role

  • Prior experience developing and/or delivering technical training courses is desirable

  • Prior Project management experience is desirable


  • High level of Waters LC system product knowledge

  • Partner with functional teams and Subject Matter Experts across the business to develop, pilot, deliver and maintain training content

  • Excellent collaboration, communication, and presentation skills

Travel (If Applicable):

  • Some international travel may be required

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Waters Wilmslow:

People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. Being the world’s leading speciality measurement company, we believe in delivering innovative technology and system solutions to our valued customers to enable their success. At Wilmslow, our focus is on the development and delivery of mass spectrometry systems and software in a collaborative and dynamic team environment.

Our mass spectrometers deliver benefit to customers in many industries and make a meaningful impact to our lives through examples such as

  • Neo-natal screening to keep babies healthy

  • Ensuring consistent, reliable safety in our global food and water supply

  • Developing new medicinal therapies to advance human health

  • Ensuring participants in the world’s sporting events compete fairly

Service Training, Training Development, Training delivery, Blended learning

Company Name: Waters Division

External Company URL:

Street: 34 Maple Street

Telecommute: Yes