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Milton CAT Service Coordinator - Earthmoving in Milford, Massachusetts

Milton CAT is seeking an experienced Service Coordinator, responsible for providing backup for scheduling, communication and support for service and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both emergency requests as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must.

Milton CAT is proud to service many essential businesses as our customers, including hospitals, grocery stores, landfill, waste, construction, transportation and infrastructure work on roads and bridges. We support the businesses that support our communities.

  • Answer phones and receive requests for service and quotes.

  • Confirm with customer scheduling of work.

  • Assist in tracking progress, check work status of field technicians to ensure the timely servicing of customer orders.

  • Opens and update invoices, work orders.

  • Order parts as required for both service shop and customers.

  • Assist with incremental repair quotes.

  • Analyze customer problems and prepare reports and problem logs as requested.

  • Assists in time card entries.

  • Passes on lead for work to other departments.

  • Communicates with the credit department to ensure financial needs are met.

  • Promotes customer service agreements.

  • Flexible to work after hours when needed to meet customer needs.

  • Performs related duties as assigned.

  • Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

  • High school diploma or (GED) equivalent, with college or trade school preferred.

  • Proficient in the use of a computer and related software (Word, Excel, etc.).

  • Strong written and verbal communication skills.

  • Must have strong problem solving skills and be detailed oriented with a high level of accuracy.

  • Basic math skills.

  • Ability to perform duties with a sense of urgency, exceeding customer expectations.

  • Ability to work with minimal supervision.

  • Excellent organizational skills.

  • Must be able to work in a dynamic, fast paced service environment.

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

Job ID: 2021-3466

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