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Waters IT Project Manager - Salesforce in Milford, Massachusetts

The Salesforce Project Manager will assist in the transformation of Waters’ customer engagement platform from a legacy design and technology stack to state-of-the-art capabilities using the appropriate waterfall or Agile based delivery methodology to deliver business value to the organization. The successful candidate must have experience in project management, vendor management, and budget control with a strong emphasis on ensuring successful planning and delivery through empowerment and support of the team.

This is a collaborative role, where the Salesforce Project Manager will be required to interface and engage with internal business partners, 3rd party project partners, technical and functional groups including Marketing, Sales, Services, Commercial Operations, Support, and Information Technology teams. The CRM Project Manager will also be required to oversee and guide the work tasks and deliverables to ensure a successful implementation.


  • Drive business value for the organization by leading projects, primarily CRM and adjacent technologies

  • Manage the overall project schedule and budget, coordinating dependencies within the project scope as well as externally

  • Be responsible for the full delivery lifecycle including backlog grooming and prioritization processes, as well as tracking against key delivery milestones

  • Be knowledgeable about the capabilities of the technology platforms

  • Work with executive stakeholders, product owners, business analysts, and outside partners to ensure business strategy is defined, a roadmap planned against that strategy, and that a backlog of epics and stories is defined, prioritized and executed against

  • Summarize project progress, risks, and assess cross project needs within a program setting

  • Negotiate with vendors and hold them accountable to delivery

  • Communicate and provide transparency on project status for a range of stakeholders

  • Work across the organization to clear impediments to velocity and throughput

  • Ensure project logistical details, such as those pertaining to meetings, team work space, and team tools, are planned and executed

  • Foster a culture of continuous improvement

  • Mentor and guide team members on project management practices and culture

  • Thoroughly document meetings including action items, expected and communicated delivery dates, and open items needing further work or follow-up

  • Ensure proper handoff of project capabilities to operational teams

  • Determine and track metrics to measure project success


  • Special projects as assigned by Sr. Director, Project Management Office


  • Minimum of 7 years technology project management experience

  • Deep knowledge and experience with project management methodologies and SDLC, including hands on experience with waterfall and agile

  • Experience with CRM software (Salesforce Preferred)

  • Experience with Field Service Organizations

  • Experience with large-scale sales or services focused projects

  • Proven leadership ability and evidence of positively influencing cross-functional teams

  • Experience managing multi-vendor relationships

  • Technology literate and able to adopt new technologies quickly

  • Good verbal and written presentation skills including confidence working with executive leadership and high profile customers

  • Ability to train and educate people in agile trends / ways of thinking

  • Experience managing budgets

  • Experience with MS Project, Smartsheet, Confluence or Jira an advantage

  • Strong analytical, leadership, problem solving, organizational, and planning skills

  • Excellent PC Skills; including working knowledge of Microsoft Office products


  • Operates with integrity, transparency, and humility

  • Acts as a true company owner to advance the overall interests of Waters

  • Carries a broad global perspective of markets, tech, and trends

  • Balances clear strategic thinking and accountability in execution to deliver results

  • Actively creates the conditions for Waters’ people and teams to succeed

  • 'Can-do' approach to work, tracks and follows up on tasks independently, and recommends ways to improve upon current activities

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

salesforce, project management, agile, pmp, service, service lightning, crm, Digital

Company Name: Waters Division

External Company URL:

Street: 34 Maple Street