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Robert Half Customer Service Representative in MIDDLEBORO, Massachusetts

Description Are you looking for work as a Customer Service Representative? This position via Robert Half in a dynamic, rapidly-changing call center might be the job for you! Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This Customer Service Representative position is based in the Middleboro, Massachusetts region and is a long-term contract / temporary to hire employment opportunity.

Your responsibilities in this role

  • Give exceptional customer service in a timely fashion

  • Manage the fielding and sending of important written business correspondence

  • Be a part of business development by by actively cross-selling and referring customers

  • Manage incoming telephone calls Requirements - Comfort and confidence when interacting with internal and external partners and clients/customers

    • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Enthusiastic attitude and an engaging businesslike approach

  • Ability to simplify complex problems and build solutions

  • Strong communication and social skills

  • Excellent customer service and office administrative skills

  • Proficient with diversified computer software and systems

  • Comprehensive knowledge of manufacturing

  • Customer service experience

  • Knowledge of enterprise resource planning

  • EDI experience

  • Microsoft Office experience preferred

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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