Wellforce Switchboard Operator in Melrose, Massachusetts
The Switchboard Operator is responsible for complete operation of the switchboard, emergency alarms and paging system. Receives transfers and places calls using appropriate telephone etiquette. Assist hospital personnel, physicians and patients with the proper use of telephone operation. Has knowledge of all off-site facilities.
Informs supervisors, Administrator On-Call and/or vendors of utilities and telecom outages.
Has knowledge of emergency contact information as both a backup for call flow and to ensure services are restored.
Respond quickly and appropriately to situations, follows designated procedures related to Emergency Codes. Respond quickly to internal code phone. Demonstrate an ability to perform in an accurate and precise manner in crisis and emergency situations when time is critical.
Performs all other duties as assigned or requested by Supervisor or Director. Customer Service Responsibilities: strong emphasis will be placed on customer service by all staff. This will include continuous training for all staff so all are proficient handling all calls.
Position involves reasoning, observing, problem solving, quick response, operating, directing, reading, interpreting, planning, remembering, controlling and understanding.
Switchboard background on multi-line telephone console preferred. Keyboard skills desired. Current system is Spok Intellidesk Suite. Basic computer skills including Outlook email accounts and keyboarding functions necessary.
Previous switchboard and/or customer service experience preferred.
High School diploma or equivalent is required.