Massachusetts Green Jobs

Dispatcher

Overview:Dispatchers provide excellent customer service to both our passengers and our drivers. 

Responsibilities:

• Managing run pullouts and openings and closing runs in the ADEPT system (or other designated Dispatch & Scheduling system) 

• Recording late pullouts, uncovered driver callouts, and closed routes 

• Working with service provider window dispatchers to pullout runs as scheduled and/or to obtain additional resources and capacity as needed 

• Pro-actively managing runs to maintain service performance standards 

• Reassigning trips between runs in a timely way, as needed 

• Assigning trips on the wait-list to runs far enough ahead for them to be performed on-time 

• Responding to driver requests for assistance 

• Managing incidents and accidents in accordance with established policies and procedures 

• Recoding denials if necessary

Other duties as assigned

Qualifications:

Education, Licensing, and Certifications:

• High school education or equivalent, such as GED, required.

Skills and Knowledge Required:

• Previous dispatch experience required, and prior experience as a driver for paratransit operations may be beneficial 

• Excellent knowledge of The RIDE service area streets, landmarks, and institutions, including all major trip generators and transfer points 

• Excellent knowledge of traffic patterns and their impact on paratransit operations 

• Excellent communication skills in person, over the phone, and on a two-way communication device 

• Strong computer skills with knowledge of Microsoft Office and paratransit scheduling software (and preferably ADEPT) and the ability to learn new software  

• Ability to work flexible hours 

Pre-Employment Requirements:

• Must submit to drug testing and a background check

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.

• 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities

• Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer. 

• Work environments are generally noisy, and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

   For more information please visit our website at www.transdevna.com/careers

   

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

 Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 202