Transdev Dispatcher in Medford, Massachusetts
Overview:Dispatchers provide excellent customer service to both our passengers and our drivers.
Managing run pullouts and openings and closing runs in the ADEPT system (or other designated Dispatch & Scheduling system)
Recording late pullouts, uncovered driver callouts, and closed routes
Working with service provider window dispatchers to pullout runs as scheduled and/or to obtain additional resources and capacity as needed
Pro-actively managing runs to maintain service performance standards
Reassigning trips between runs in a timely way, as needed
Assigning trips on the wait-list to runs far enough ahead for them to be performed on-time
Responding to driver requests for assistance
Managing incidents and accidents in accordance with established policies and procedures
Recoding denials if necessary
Other duties as assigned
Education, Licensing, and Certifications:
- High school education or equivalent, such as GED, required.
Skills and Knowledge Required:
Previous dispatch experience required, and prior experience as a driver for paratransit operations may be beneficial
Excellent knowledge of The RIDE service area streets, landmarks, and institutions, including all major trip generators and transfer points
Excellent knowledge of traffic patterns and their impact on paratransit operations
Excellent communication skills in person, over the phone, and on a two-way communication device
Strong computer skills with knowledge of Microsoft Office and paratransit scheduling software (and preferably ADEPT) and the ability to learn new software
Ability to work flexible hours
- Must submit to drug testing and a background check
Must be able to work shifts or flexible work schedules as needed.
100% of work is accomplished indoors and in air conditioned or well-ventilated facilities
Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.
Work environments are generally noisy, and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 202
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