Century Bank Customer Service Representative (Call Center) in Medford, Massachusetts
Build relationships with customers through the delivery of extraordinary customer service, capture all sales and cross sales opportunities and provide detailed and accurate information regarding bank products and services. Adhere to all compliance regulations. Provide support to internal and external customers on our suite of online products and services.
Monitors and/or ensures compliance with Federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti Money Laundering, in addition to, Bank operation policies and procedures.
Provide quality Customer Service and assistance to customers and internal customers with a timely resolution using various systems to assist and resolve customer inquiries.
Process operational functions within a timely and accurate manner.
Attend internal/external training sessions as required.
Communicate job related information and problems to Department Manager.
Work to actively retain existing customers and acquire potential customers by providing extraordinary customer service.
Proactively and consistently meet/exceed sales and referral goals by assessing customer needs, cross selling and up selling products and services and closing sales.
Other duties as assigned.
The qualified candidate should be service oriented and demonstrate the ability to handle a variety of customer situations and issues. Additional requirements include at least one year of previous customer service experience, an articulate telephone voice and manner, a demonstrated ability to communicate in a business setting, both verbally and in writing, and working knowledge of computers (including use of the Internet, Word, Excel, and Access). Previous banking experience is preferred. This position requires a high school diploma or GED.
Century Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
of Positions: 1
Work Schedule: Saturday and Sunday 9:00AM- 5:00PM
External Company URL: www.centurybank.com
Street: 400 Mystic Avenue