Citizens Bank Compliance Specialist I in Medford, Massachusetts


The Control Room Compliance Specialist I is an independent compliance partner who is responsible for working day-to-day with the Control Room team and our CFG business partners, at all levels of the organization, to monitor compliance with regulations and Control Room policies to manage the regulatory risks accordingly.The related process areas include, but are not limited to, Conflict Management, Informational Barriers and Personal Securities Transactions.The Control Room Compliance Specialist I will report to the Control Room Director.

  • Support the delivery of an effective and independent Compliance Risk Management Program for CFG, including business lines, support / control functions, and legal entities that is aligned with organizational programs and standards, as well as regulatory expectations.

  • Support the Control Room Director in the maintenance of an effective and efficient governance structure across the Control Room and ensuring the continuous maturity of the Control Room program

  • Represent Control Room in various governance meetings.

  • Create value for CFG Executives and Board by providing strong business partnerships, insight, advice, and assurance on the adequacy and effectiveness of CFG’s compliance risk framework, while maintaining appropriate independence.

  • Day to day execution and escalation of Control Room related issues, including, but not limited to: Conflict Management, Informational Barriers and Personal Securities Transactions

  • Maintain and implement Control Room Policies and Procedures.

  • Coordinate and deliver relevant training, which include the following topics, as needed: personal security transactions, information barriers; conflicts of interest, handling of Material Non-Public Information, and deal logging.

  • Promote business partner focus throughout strategy, communications, and engagement.Ensure business partner focus is built into Control Room culture.This includes understanding our business partner's goals of focusing on our customers.

  • Provide regulatory analysis and advice in relation to organization change initiatives (e.g., new products and processes)

  • Interface with stakeholders in the businesses to identify and manage real and potential impacts that regulatory issues have on new or ongoing business operations.

  • Work closely with the businesses, where relevant, in providing timely regulatory advice to ensure compliance with all relevant laws and regulations, pre- and prevention of regulatory violations and ensuring that failures and shortcomings are escalated accordingly.

  • Build and maintain effective partnerships within the business


Required Skills/Experience:

  • 1-3 years of experience in Control Room or equivalent financial services industry experience

  • Experience of providing compliance advisory support in financial services environments acting as a compliance function representative to other business areas

  • Ability to understand and apply regulations applicable to the Control Room function, including, but not limited, to SEC 10b(5)-1, Rule 138/139, FINRA rules

  • Proven ability to convey complex concepts in a clear and concise manner, to potentially diverse audiences

  • Proven ability to translate concepts into effective processes

  • Ability to interface with IT in order to investigate technical issues, discuss enhancements to existing systems, and development of new systems

  • Analytical and problem solving skills with the ability to exercise sound and balanced judgment

  • A self-starter with a professional and detailed oriented demeanor

  • Excellent communication (written and oral) and interpersonal skills

  • Influencing and conflict resolution skills

  • Developed creative skills to resolve complex problems and/or identify alternatives where established procedures may not exist

  • Strong understanding of financial markets, or Series 7 or Series 24 a plus


  • Bachelor’s degree

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8-5

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.