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PHC North America Technical Sales Product Specialist in Massachusetts

PHCNA is subsidiary of the PHC Holdings Corporation with the mission to become a leading, trusted brand for sustainable healthcare and biomedical product solutions. Headquartered in Wood Dale, IL, our goal is to support the work of our customers and to improve the health and well-being of people around the world. PHC Holdings Corporation, Tokyo, Japan, is a global healthcare company that continues to grow in our three core businesses of Diagnostics, Life Sciences, and Healthcare Service/IT.

For more than 50 years, we have met the needs of our pharmaceutical, biotechnology, hospital/clinical and industrial customers, offering a unique perspective on scientific research. We play a critical role in global product development for a wide variety of applications and have established a reputation as a manufacturer of high-quality and innovative medical, diagnostic, and laboratory equipment. Our products are marketed as the PHCbi brand, and our product lines include CO2 and multigas incubators, ultra-low temperature freezers, cryogenic and biomedical freezers, and high performance refrigerators.

The Product Specialist will actively perform sales activities and be responsible for the sales and product management of the live cell metabolic analyzers, Cell sorters and related equipment. Liaise with and support customers regarding the applications of the product. Selling and assisting in the development and launch of new cell-based products, providing sales and application support and other product activities as required. Traveling is an important part (50% of the time) of the job. He/she is responsible for and the face of this product range.

Essential duties and responsibilities

  • Developing product strategies to achieve the defined objectives;

  • Execute sales activities;

  • Supporting customers and the sales network with product related issues. This includes follow-up with customers and/or sales team to address concerns and questions;

  • Strategic customer visits with sales teams and distributors in a defined US territory;

  • Liaising with product development Japan and supporting the development of technical related solutions to improve overall product satisfaction;

  • Informing your target group about the products in your portfolio, with regard to effectiveness, safety, price-quality ratios and other (medical scientific) advantages, often in comparison with similar products and the competition;

  • Performing market analyses for the purpose of successful product and market development;

  • Carrying out and interpreting competition analyses to strengthen and position products in the market;

  • Developing and providing product training courses;

  • Responsible for product management for this product line.

  • Active cooperation with colleagues within the company (Product Management/Sales/Marketing/Service).

  • Co-conceive, set-up and execute medical, marketing and sales projects to increase market share and customer satisfaction.

  • Daily support and assistance of customers regarding product related questions.

  • Identifying and communicating emerging trends of customers, products, markets and competitors.

  • Visiting (international) trade fairs, seminars and conferences to support sales and to obtain information on products, markets and competitors.

  • General management, compiling databases and preparing reports.


  • Master degree in Life Science is required (Cell or Molecular Biology)

  • Experience with cell culture is highly preferred.

  • Marketing (or similar commercial degree) degree is preferred;

  • Experience with live cell metabolic analyzers is recommended;

  • Ability to organize, analyze, summarize and present product competently;

  • Must be able to multitask and have good customer service and communication skills;

  • Very good written and spoken knowledge of the English language;

  • Excellent knowledge of Microsoft Office applications;

  • Ability to work independently and accurately, able to set priorities;

  • Commercial and customer-oriented attitude;

  • A pro-active and customer-first approach

  • Being creative in finding solutions, having a commercial, flexible and result-oriented attitude

  • Able to travel frequently internationally

Working conditions

  • Up to 25-30% overnight travel

  • Normal office conditions.

  • Must be able to sit for long periods of time


PHC US offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.


PHC US does not accept unsolicited third party resumes.

PHC US is an Equal Opportunity Employer.