Canon USA & Affiliates Technical Printer Support Representative - Remote in Massachusetts
About the Role
Canon ITS is looking for highly skilled, courteous, and friendly technical support professionals!
As a Canon Technical Support Representative, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.
This position offers:
Remote work style
Various scheduling options
Paid orientation and training
Benefits (medical, vision, dental, life insurance, and disability)
Paid time off: personal, vacation, and sick time
401(k) with company match
Employee assistance program
Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential
In this role, you will have the opportunity to:
Provide positive and professional technical support to Canon customers via phone, email, and chat
Analyze complex issues to answer questions, troubleshoot, and advise on solutions
Promptly identify, research, and resolve customer inquiries using all available software and network tools
Interact with customers and team members simultaneously to expedite call resolution
Make prompt, accurate business decisions that mutually benefit the business and the customer
Document interactions and resolutions in our easy-to-use applications
Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website
About You: The Skills & Expertise You Bring
High school diploma or equivalent
Previous customer service or call center experience
Demonstrated knowledge of PC operating systems such as Windows and/or MAC
Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
Keyboarding and MS Office proficiency
Ability to work independently and manage time effectively
Strong communicator with active listening skills and proficiency in English
Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time
Dependable, punctual, and consistent attendance are a must for this position
A reliable high-speed internet connection and a workspace free from noise and distractions
** This position is fully remote and open to candidates residing in Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Massachusetts, New Mexico, North Carolina, New York, Ohio, Oklahoma, Tennessee, Virginia, and West Virginia.
Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.
Statement of Policy on Equal Employment Opportunity
Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon’s policy is to:
Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation
Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Canon ITS is a tobacco-free work environment.
Notice to Recruiting Firms/Agencies
Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.
Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law,click here (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
Location US-VA-Chesapeake | US-NM-Albuquerque | US-CO | US-FL | US-GA | US-IL | US-IN | US-IA | US-KY | US-LA | US-MA | ...
Company Canon Info Technology Services
Requisition ID 31495 Category Customer Service/Support Position Type Full-Time
Canon USA & Affiliates
- Canon USA & Affiliates Jobs