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Corning Incorporated Support Engineer in Massachusetts

Support Engineer

Date: Apr 17, 2024

Location: North Carolina, NC, USFlorida, FL, USArizona, AZ, USKansas, KS, USMinnesota, MN, USMassachusetts, MA, USCalifornia, CA, USVirginia, VA, USWashington, WA, USWest Virginia, WV, USPennsylvania, PA, USNew Jersey, NJ, USKentucky, KY, USTexas, TX, USNevada, NV, USMaine, ME, USConnecticut, CT, USTennessee, TN, USDC, USIllinois, IL, USNE, USAlabama, AL, USMaryland, MD, USIowa, IA, USOhio, OH, USNew Mexico, NM, USMissouri, MO, USOK, USUtah, UT, USLouisiana, LA, USMichigan, MI, USWisconsin, WI, USNew York, NY, USRI, USNew Hampshire, NH, USGeorgia, GA, USIndiana, IN, USVermont, VT, USSouth Carolina, SC, USOregon, OR, USHI, USSD, USArkansas, AR, USColorado, CO, USDelaware, DE, US

Company: Corning

Requisition Number: 62785

iBwave is the industry standard wireless network design software used all over the world. What does that mean? It means, if you are ever indoors and have good cellphone reception, chances are pretty good that network was designed with our software. And what started 20 years ago as a 2-person startup providing software for designing indoor cellular networks has quickly evolved into the 100+ employees company we are today with several software products and mobile apps.

Job Purpose

As Software Support Engineer, you will help our customer base resolve and diagnose RF problems related to the use of our iBwave Design software. You will also be responsible to ensure customer satisfaction.

Requirements

  • Bachelor's in Engineering

  • 2 to 10 years of experience in RF Engineering

  • Excellent customer service skills (experience in a customer service is an asset)

  • Passionate about new technology and telecommunications industry

  • Strong written and verbal communication skills in English

Responsibilities

  • Provide RF and Wi-Fi technical support to customers’ requests by phone, chat and email

  • Document support requests using the case tracking system (Salesforce.com)

  • Escalate support requests to product/development team and log issues/feature requests in our bug tracking system

  • Creation/modeling of RF components for iBwave components database

  • Maintain a high level of customer satisfaction

This position does not support immigration sponsorship.

The range for this position is $82,468.00 - $113,394.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

​Corning Puts YOU First!

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

  • Our monetary peer-to-peer recognition program is tied to ourand celebrates you and your colleagues’ contributions.

  • Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.

  • Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career.

  • Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.

  • Professional development programs help you grow and achieve your career goals.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.

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