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Impact Fire Northeast Regional Operations Manager in Massachusetts

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 30+ district offices and employ over 1,100 employees across multiple states throughout the USA.

At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Please text “ImpactFire” to 512-722-7592 to connect with Ember, Impact Fire’s Recruiting Assistant, to learn more about this position and the company.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

  • Competitive compensation

  • Career Advancement Opportunities

  • Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

  • Company paid short and long-term disability

  • Immediately vested in our 401(k) company match

  • Exceptional guidance and support from our managers

  • Collaborative culture & environment

  • Robust training opportunities with company reimbursement upon achieving required licensing

  • Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

  • Opportunity to work alongside some of the best talent in the fire protection industry

The Regional Operations Manager for the Northeast Region will drive operations performance for the Region to include building top performing district teams, driving business growth and meeting & exceeding financial performance goals.


This is a Senior Operations Leadership position reporting into our Regional Vice President. This role will lead all aspects of Fire Life Safety business for the Northeast Region. We are searching for a candidate that can drive profitable growth, motivate teams and exceed financial goals.


  • Manage/have responsibilities over some of the Northeast U.S. Region Operations which initially includes offices in New Hampshire, Massachusetts, Vermont, Connecticut, New York and New Jersey.

  • Strive to achieve financial, operational and customer satisfaction goals established by our Senior Leaders.

  • Lead, support and work along-side each District to achieve performance goals.

  • Retain and motivate district teams.

  • Drive the Region’s growth through new business and acquisitions.

  • Manage acquisition growth and integrations.

  • Manage Profit & Loss (P&L) statements for all Districts within the region.

  • Facilitate regular District meetings for coordination of work and financial status monitoring

  • Closely manage revenue and cost control; work to correct any company-wide budgetary deficiencies

  • Foster, model and enforce a safe work environment


  • 5+ years in a supervisory or management role with multi-state/multi-location experience.

  • A four-year college degree in construction management, engineering or business administration is preferred

  • Successful multi-location management experience within the Fire Life Safety, Fire Protection industry.

  • Experience driving business growth and efficiencies.

  • Managing Profit & Loss (P&L) statements for multiple districts, locations.

  • Ability to recruit, build teams, motivate and retain top talent.

  • Possess well-developed interviewing and hiring skills.

  • Experience driving acquisitions and managing integrations.

  • Demonstrated analytical skills and critical thinking skills

  • Ability to travel throughout the region, including overnight lodging

  • Must possess a passion for team safety and the ability to balance operations with safe work prioritization

  • Must possess a strong work ethic and the ability to drive business growth

  • Must possess strong leadership skills and the ability to develop employees

  • Strong written and verbal communication skills.

  • Ability to work flexible hours including weekends to meet customer requirements.

  • Demonstrate a high level of customer service.

  • Ability to work within a team environment.

  • Self-starter that can work with little to no supervision.

  • Strong organizational skills, positive attitude, and an ability to learn quickly.

  • Strong working knowledge of NFPA codes.

In addition to the above, the most desirable candidate will have:

  • Industry licensing or certification of competency with fire alarms and commercial fire sprinklers

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Other details

  • Pay Type Salary

Req #1176

Friday, April 26, 2024

Apply#: 15677