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Citizens First Line Risk Sr Manager in Massachusetts


The purpose of this role is to support the Director, FLR in carrying out the duties of the FLR function (within CSI, High Net Worth, and CCPW). The role will handle coordination of the FLR function with business partners, compliance, internal audit, and external regulators. The SRM partners with business unit management to oversee and manage all aspects of risk and assess, on an ongoing basis, the material risks associated with its activities, determining if actions need to be taken to strengthen controls or reduce risk given performance against the business unit’s risk profile and tolerances. Responsible for developing and maintaining an effective end-to-end risk management program including control effectiveness measures for one or more complex segments of the business /capability groups and client and industry infrastructure. Serves as a technical expert on multiple business processes or regulatory areas impacting the business.


  • Perform Annual Risk and Control Self Assessments (RCSA), regulation and control inventories, Targeted Risk Assessments (TRA)

  • Provide day to day support to the business unit(s) providing knowledge and expertise on the appropriate implementation of Regulations, Rules and industry standards through procedures, other guidelines, and industry best practices

  • Provide regulatory expertise and solutions on complex risk and compliance issues based upon understanding of business unit's activities and products

  • Acts as technical expert on one or more business processes or regulatory areas impacting the business

  • Work with other FLU Risk Managers on key initiatives within Wealth Management

  • Work directly with FLU Risk Director and Senior Risk Director on various projects and initiatives

  • Primary interaction with Internal Audit and external examiners. Issue management



  • Five years experience in financial services in a Risk, Compliance, or Supervision function

  • Excellent communication skills (both oral and written), as well as strong analytical skills

  • FINRA Series 7 & 24 preferred (willing to take exam(s) after hire)


    Bachelors' degree required; advanced degree preferred

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.