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Merck Organon - Women’s Health Customer Representative - Brockton; Fall River; New Bedford, Massachusetts in Massachusetts, Massachusetts

Job Description

Our Sales team supports our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

The Women’s Health Customer Representative supports customers by providing clinical information on our Company's products, as well as education, clinical training programs, and resources. They do this to support customer needs in an effort to help the provider or system meet the goals of their patients.

The Women’s Health Customer Representative is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, LARC initiative personnel, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals.

The Women’s Health Customer Representative is a key member of the local Customer Team that works collaboratively with other Company field-based employees such as the Payer Account Executive's, IDS Account Executive's, Government Affairs Executive's and Women Health Account Executive's, as well as other members of the extended team.

The primary activities include:

  • Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and Company products in accordance with product labeling and professional society recommendations.

  • Providing our Company management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.

  • Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product, and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company's promotional materials.

  • Conducting Clinical Training Programs to deliver required training to customers in support of the utilization of our products

  • Regularly monitoring their business performance against objectives using company-provided tools.

  • Developing a territory level business plan in accordance with Company policies, standards, and ethics.

  • Maintaining product knowledge and certification on the Company portfolio for which they are responsible.

Specifically:

  • Within select customer accounts, acts as the primary point of contact for the customer, meet with key customers/personnel to maintain an understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients’ needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified customer and organizational needs.

  • For select customer accounts, coordinate with our Company's customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improved customer and patient support.

  • This territory covers: Brockton; Fall River; New Bedford, South Shore, Cape Code and Islands, Massachusetts.

  • The ideal location to reside is within this territory.

  • Travel (%) depends on the selected candidate's location within the territory.

  • This position reports to Customer Team Leader.

Education Minimum Requirements:

  • Required: BA/BS

Required Experience and Skills:

  • Demonstrated excellence in current or previous educational or professional roles

  • Excellent interpersonal and communication skills

  • Ability to work both independently and within a team environment

  • Strong organizational and time management skills

  • Valid Driver's license

Preferred Experience and Skills:

  • Ability to convey technical concepts accurately and clearly

  • Previous sales, account management, consultative, or customer service experience

  • Ability to analyze metrics to assess progress against objectives

Who we are …

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.

Our Vision is clear: A better and healthier every day for every woman.

At launch, we will be more than 10,000 Founders strong, ready to rise together as we make a difference in a new way. As Founders, employees will create their future and will help shape the direction of Organon and its impact on the world. Our culture reflects our passion for those we champion.

At Organon, we all belong. We embrace diversity and give it a voice. Our commitment to supporting women is reflected in the make-up of our leadership team, which is majority female and our diversity of experience is core to who we are and what we are designed to do.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Secondary Language(s) Job Description

Please use the standard job description on file

US and Puerto Rico Residents Only:

If you need an accommodation for the application process please email us at staffingaadar@msd.com

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEOC GINA Supplement​

OFCCP EEO Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf)

OFCCP Pay Transparency Rule

We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Not Specified

Shift:

Valid Driving License:

Yes

Hazardous Material(s):

Number of Openings:

1

Requisition ID: R102059

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