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General Dynamics Information Technology Customer Service Representative, Bossier City, LA in Mashpee, Massachusetts

Type of Requisition: SCA

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: Other

Job Family: SCA

General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of help desk professionals. Employees in this role will serve as the first point of contact for IAE customer seeking assistance with a wide range of requests such as service requests, general information, referrals, emergency requests, complaints, or public comments in support of the General Services Administration (GSA). #ITCContactCenter #GSAFSDEG

As a highly qualified candidate, you have the ability to thrive in a highly structured environment and are able to efficiently perform root cause analysis to resolve customers' issues.


  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers

  • Places outbound customer service or customer satisfaction calls, as required by client

  • Completes call guides; gathers and verifies required information

  • Attends telephone skills and program information training sessions; adheres to established levels of service

  • Adheres to established customer service and documentation standards within required time frames

  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation

  • Ability and willingness to work remotely in a quiet work environment free from distractions

Basic Qualifications

  • High school diploma or G.E.D.

  • Zero or more years of customer service or other telephone experience

  • Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth

  • A quiet place to work in your home free from distraction

  • Louisiana residency within a 60 mile radius of our Bossier City facility

  • Willingness to work in office at our Bossier City facility when COVID restrictions are lifted

  • Shift work between the hours of 8AM to 8PM CST, Monday - Friday

Preferred Qualifications

  • 1 or more years of experience working in a contact center or help desk environment

Work environment

  • M-F, 8 AM to 8 PM CST

U S Citizenship is required - Must be able to obtain and maintain a government security clearance .

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Florida, Montana, Tennessee, Texas, or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.