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Synchrony VP, Ashley Furniture Program Leader in MARLBOROUGH, Massachusetts

Job Description:

Role Summary/Purpose:

The VP, Ashley Furniture Program Leader will align closely with the client teams and be responsible for driving technology solutions to meet client growth, productivity and compliance objectives. This leader will provide technology leadership, client relationship, program management, vendor management, prioritization, and functional expertise for our retail partner. It will be essential that this leader has strong influencing skills, prior experience managing complex programs as well as a collaborative approach to building relationships in a cross-functional team environment. This individual will collaborate with product owners, the cross-functional portfolio team, and other digital teams within Synchrony to drive new innovation in digital and deliver the best experience to our clients and customers.

Essential Responsibilities:

  • Provides vision, leadership, and strategy to drive technology programs related to the portfolio

  • Partner with key stakeholders, including client technology leaders, developers, architects and other stakeholders, to shape business requirements and provide ongoing communication through project execution

  • Identifies new opportunities to drive growth and integration

  • Strong analytical and technical skill set used to drive requirements, testing and production validation.

  • Gains knowledge of the partners technical environment and processes

  • Responsible for wing to wing delivery of client aligned initiatives, including issue resolution and budget management

  • Ensures process rigor and adherence to program methodology standards, including all required project and client documentation is updated accordingly

  • Financial planning and ownership of program budget

  • Weekly project dashboard review to ensure execution & measure results

  • Work closely with other client project management teams to create programs across clients where applicable; ensures best practice sharing across multiple clients

  • Develops, maintains, and ensures compliance of application release management, outage management and change control processes and standards.

  • Creates, communicates, and manages the project plans and other required project documentation and provides updates as necessary. Maintains project documentation, including project charter, requirements, conceptual design, test plans, schedules, and presentations

  • Perform other duties and/or special projects as assigned


  • Bachelor’s Degree and 10+ years of IT experience

  • Minimum 5+ years of leadership experience driving a rigorous program across large financial services or technology businesses.

Desired Characteristics:

  • Strong operational, get-it-done attitude with a startup mentality.

  • Results driven, strategic, conceptual, and innovative thinker

  • Understanding of project delivery and acceptance processes within a fast-paced business environment.

  • Familiarity with project management tools: Planview, JIRA, ALM, MS Project

  • Highly analytical, vision, and strong problem solving with a common sense approach to resolving problems

  • Excellent negotiation skills and ability to execute at a high level with a sense of urgency

  • Excellent organizational skills and ability to collaborate with other leaders to achieve cooperative global results

  • Self-motivated and ability to work independently with minimal direction

  • Expertise to clearly define complex issues despite incomplete or ambiguous information

  • Ability to shepherd multiple concurrent priorities to completion without significant guidance.

  • Superior oral, written and client communication skills, as well as the ability to manager expectations of the business, clients, team members, management and external groups

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 85,000.00 - 170,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 12

Job Family Group:

Information Technology