Massachusetts Green Jobs

US-Senior Manager

Solomon Pond Mall

Marlborough,Massachusetts,United States

Apple Retail

Do you have a real passion for helping others learn and grow? The challenges and opportunities of a continuously evolving business make leadership at the Apple Store a rewarding career. It’s your job as a Senior Manager to lead the staff and operations of one or more store areas and seek solutions and results that create a high-performing work environment. By reading situations quickly and acting courageously, you are able to build success for the business and promote the Apple brand through unparalleled customer service. As a Senior Manager, you work with others to foster a culture where everyone belongs and is inspired to do their best work.

Key Qualifications

• Ability to collaborate with the store leadership team to develop strategic plans across multiple business groups, improving process and surpassing standards to drive the business in the store

• Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results

• Experience adapting to challenges, providing support, and guiding communications in a constantly changing retail environment

• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.

• Demonstrate Apple’s values of inclusion and diversity in daily activities.

• Role model inclusive leadership behaviors and build, develop and retain diverse teams.

• Take action to ensure a safe, respectful, and inclusive environment for all team members.

Description

As a Senior Manager, you guide other leaders to inspire top performance from their teams. You monitor multiple lines of business within the store to achieve operational objectives and collaborate with corporate business partners to report results. You’re knowledgeable about the industry and keep up to date about competitors and trends. You lead the sales and customer support teams by example, finding solutions to create and maintain a high level of customer focus. To foster growth among your staff, you coach and encourage with clear communications. By developing strong relationships across teams and with customers, you create an environment that enhances loyalty for Apple products and services.

Education & Experience

Additional Requirements

• • You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.

• • Cross-industry experience is welcome — a retail background is not necessary.

• • You have a passion for learning about Apple technology and products.

• • You’re fluent in English (both written and spoken) and the local language. Multilingual ability is a plus.

• • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .