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Randstad Technical Support Representative in Marlborough, Massachusetts

Technical Support Representative

job details:

  • location:Marlborough, MA

  • salary:$27 - $33 per hour

  • date posted:Wednesday, June 9, 2021

  • experience:Experienced

  • job type:Temp to Perm

  • industry:manufacturer of electromedical equipment

  • reference:AB_3666782

  • questions:jenna.sotelo@randstadusa.com619-363-2653

job description

Technical Support Representative

Biotech company Hologic, located in Marlborough, MA is searching for an experienced Technical Support Representative to join their team. 40+hrs/Week- Remote until further notice - Straight Temporary and NOTcontract to hire In this role you will aide x-ray technicians, clinicians and Field Service Engineers to trouble-shoot issues and improve the quality of Hologic's medical devices. On the job training is provided but experience and basic competencies to jump into the team is highly preferred. This position requires candidates with experience in a call-center setting providing technical level customer support to resolve complex issues. The right candidate will be adept at problem solving and have great phone etiquette and communication skills.

Responsibilities

Other duties may be assigned. · Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet · Gather customer's information and determine the issue by evaluating and analyzing the symptoms · Addresses customer requests for technical information; · Follow up and make scheduled call backs to customers where necessary · Performs call intake and follow-up with troubleshooting techniques on hardware and software to deliver a high level of technical support for our customers; · Diagnose and resolve technical hardware and software issues involving internet connectivity through remote management capabilities · Accurately process and record call transactions using a computer and designated tracking software · Identify and escalate priority issues per Quality specifications

Skills

  • Active Listening

  • Basic Software Skills

  • Technical

  • Technical Support

  • Telephone Etiquette

  • Call Center Support

Education

  • High School

Qualifications

  • Years of experience: 2 years

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

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