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TJX Principal Architect (ITSM) in Marlborough, Massachusetts

Principal Architect (ITSM)

Brand: TJX Corporate


Marlborough, MA, US

Employment Type: Full-Time

Employment Status: Regular

Functional Area: IT

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

What you’ll discover

  • Inclusive culture and career growth opportunities

  • Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here ( to learn more

  • Challenging, collaborative, and team-based environment

    What you’ll do

    TJX Architecture is spearheading the global digital transformation of the organization. We partner with our product teams, capture strategy, assess the current state capabilities, establish future state needs, and create roadmap leveraging cutting edge components such as Cloud, DevOps, Intelligent Automation and usher in the next generation technology solutions that power the business capabilities for the organization.

    As a ITSM Architect you will be responsible for driving change in the ITSM domain, working with I&O ITSM teams and sourced service providers to review current state, to develop and maintain a strategy, associated roadmap and an agreed plan to enable TJX to aim for excellence in this space.

    Your core responsibilities will be...

    To partner with I&O ITSM team to enhance the domain strategy and roadmap.

    To understand the current ITSM landscape and build a capability & maturity plan for driving improvements

    To participate in the development of design standards and patterns for ITSM tools and tool integrations

    To identify and help the business to prioritize areas of change.

    To work with other architects to improve the architecture function.

    What you’ll need

    We seek technical team members with domain expertise and excellent interpersonal skills, as our positions rely heavily on communication with key stakeholders in both business and engineering realms. You'll be part of influencing a multi-year roadmap for delivering enterprise-grade cloud technologies.

  • Experience in service design, service transition and service operations is required

  • 5+ years of ITSM experience using, implementing service management tools and configuring tools to deliver enterprise wide processes using semi and fully automated workflows.

  • ITIL v3/v4 certification is required

  • Knowledge of architecture methodologies, standards, practices, governance, reference patterns is required

  • Experience with Agile software development, including DevSecOps CI/CD pipelines and code management practices

  • Detailed Knowledge of ServiceNow would be advantageous.

  • Knowledge of SDLC tools like Jira, Confluence

    Join us and Discover Different at TJX, click here ( to learn more.

Come Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough || MA