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TJX Logistics Services Representative in Marlborough, Massachusetts

Logistics Services Representative

Brand: TJX Companies


Marlborough, MA, US

Employment Type: Full-Time

Employment Status: Regular

Functional Area: Logistics

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Logistics Services Representative:

The Logistics Services Representative provides logistics support to Inbound Transportation Vendors and Carriers. They ensure timely and effective communication to both parties addressing performance issues, conducting new vendor set-up, assisting with order submission, etc. The role works cross-functionally providing support to Transportation Planning Analysts and other areas within Logistics. The individual performs systems administration duties to support vendor and carrier related issues and service needs


  • Provides a high level of service to vendors and carriers by responding to heavy volume of incoming calls and inquiries in a timely and effective manner.

  • Answers vendor questions relative to routing requests, purchase order start-ship and cancel dates, website specifics and POE shipments.

  • Establishes new user profiles, maintain existing ones and provides access to the E-Routing website.

  • Supports Associate Planning with carrier performance issues and inquiries. Assist with the proactive management of carrier and vendor performance and problem resolution.

  • Interacts and collaborates with Transportation Planning Analysts relative to vendor issues on carrier pick-ups and potential service issues.

  • Participates in cross-functional training and coverage with other areas.

  • Must be flexible to accommodate shift coverage as needed to support the business including occasional weekend/holiday coverage.

  • Assist with basic research and reporting to support problem resolution and opportunities for process improvement.

  • Special projects as assigned

    Minimum skill requirements:

  • College degree is preferred but not required

  • 2 or more years of customer service, supply chain, merchandising/planning, distribution experience, or relevant formal education

  • Proficient in Microsoft Office (Word, Excel and PowerPoint)

  • Outstanding communication skills and phone call etiquette

  • Ability to Multitask and work in a fast paced environment

  • Ability to confidentially interact with all levels of Management

  • Ability to embrace change/changes in priorities

  • Display a high degree of personal initiative, accountability with an emphasis on teamwork and customer focus

  • Strong ability to work as part of a team and be receptive to other points of view

  • High attention to detail

  • Flexible and willingness to work overtime as requested

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff - competitive pay, great benefits, and a great group of people.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Covid-19 vaccination is a condition of employment at TJX, subject to reasonable accommodation where required by law.

Posting Notes: Marlborough || MA