Premium Retail Services Level 2 Field Technician in Marlborough, Massachusetts

Job overview:

Help drive service success to improve customer satisfaction as a part-time Level 2 Field Technician.

You’ll serve as a highly-trained merchandising project specialist who will manage installations, diagnose issues and provide troubleshooting while working directly with store management and team members in an active, sales-driven retail environment.

Premium Retail Services has been pioneering bold retail strategies, tools, and technologies since 1985 with a single goal: to help our partners advance their industries and the lives of their consumers.

Are you Premium?

*Your qualities: *

  • Friendly yet professional
  • Tech-savvy
  • Successful management skills
  • Excellent communicator
  • Collaborative
  • Willingness to travel (occasional overnight stays may be required)

*What you’ll do: *

  • Manage installation, repair and support for displays. Identify in-store marketing opportunities while educating Retail Market Managers and dedicated partners on all supported displays
  • Diagnose errors and/or technical problems and determine proper solutions
  • Install, modify and maintain displays as well as their corresponding security systems
  • Build and maintain relationships with store management and associates
  • Provide accurate, timely reporting

*Your experience: *

  • 3-5 years’ experience in merchandising and technical troubleshooting
  • Previous territory management experience preferred

*Necessary tools for success: *

  • Technical troubleshooting skills
  • Remote home office
  • Computer, smartphone or tablet for communication and reporting
  • Internet access
  • Willingness to work weekend and major national holidays
  • Ability to lift 50 pounds

*Equal Opportunity Employer | E-verify Employer | Pursuant to California FCO and FCIHO | Premium will consider all qualified applicants with arrest, conviction records, as well as those with criminal histories. *

Market: MA, Marlborough

Rep City/Location: Marlborough