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TJX HR Service Center Representative in Marlborough, Massachusetts

HR Service Center Representative

Brand: TJX Companies


Marlborough, MA, US

Employment Type: Full-Time

Employment Status: Regular

Functional Area: Human Resources

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Posting Notes: Marlborough || MA

Job Summary:

Serves as a primary resource for associates contacting HR Shared Services. Provides information regarding Company specific HR policies and/or procedures, while complying with TJX, State, and Federal guidelines. Inquiries are including, but not limited to, benefits, paid time off, navigation and processing assistance in TJX HR systems, and verifications of employment. Develops a working knowledge of HR policies and procedures through processing of data and responding to phone inquiries. All inquiries are to be documented and the majority resolved at first pass to enhance the customer experience. In some cases, issues may be escalated to internal resources, including Specialists, SMEs, COEs and HRBPs for further research and resolution. Expectations are that Reps will be on phones for 100% of their day.

Areas of Responsibility:

  • Responds to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment.

  • Process changes in Oracle including personal information, assignment information, and benefit changes.

  • Assists Associates and Managers with navigating through Oracle self-service and Talent Management System.

  • Documents summary details into call tracking system (Service Now) and escalates complex calls for resolution.

  • Comply with all TJX, State,

City:and Federal regulations including ERISA, Paid Sick Time Policies

  • Reviews policies, procedures & internal resource materials through work experience to develop knowledge of all subjects handled by HR Shared Services.

  • Process Verifications of Employment/Income not handled by our third-party vendor.


  • 1-2 years of related experience

  • Must be comfortable taking calls all day

  • Strong ability to multi-task and work in a fast-paced environment

  • High School Diploma or equivalent experience, Bachelor Degree preferred

  • Excellent communication, organizational and interpersonal skills

  • Excellent customer service and follow-through skills

  • Maintain confidentiality

  • Proficient in Microsoft Office (specifically Excel, Word, and Outlook)

  • COVID-19 vaccination is a condition of employment at TJX, subject to reasonable accommodation where required by law

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff - competitive pay, great benefits, and a great group of people.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

COVID-19 vaccination is a condition of employment at TJX, subject to reasonable accommodation where required by law.

Posting Notes: Marlborough || MA