Raytheon Helpdesk Tool Generalist in Marlborough, Massachusetts
This is a temporary position of undetermined length. Support the Global Business Services-IT Engineering Solutions team with helpdesk support for a variety of Engineering (software, systems, electrical, mechanical) applications. This “tool generalist” position will be the front line contact with engineers across a wide range of programs and locations in Raytheon, and will handle requests ranging from installation support and license server access to tool outage diagnostics. Requests requiring additional support will be handed off to tool subject matter experts. Required Skills: · Minimum of 1 year engineering application help desk experience · Work with and/or on programs performing engineering design and/or tool support · Manage queue, running, interpreting and summarizing weekly helpdesk metrics · Good Problem solving skills and ability to solve software application problems with minimal domain knowledge · Prior experience with help desk incident management software for dispositioning tickets · Must be able to work independently and as a member of the team Desired Skills: · 2 years engineering tools support experience · Prior experience with ServiceNow · Strong communication, customer service and organization skills · Knowledge of help desk processes and procedures are a plus Required Education: · 4 year college technical degree or equivalent work related experience · Desired progress toward 2 or 4 year Engineering degree This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization. 119280BR 119280
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.