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Oracle Global COE Lead in Marlborough, Massachusetts

Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.

As a member of the product development division, you will specify, design and implement major changes to existing software architecture. Define project needs. Build and execute unit tests and unit test plans. Review integration and regression plans created by QA. Communicate with QA and porting engineering to ensure consistency, testability and portability across products in general.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. 8 or more years of software engineering or related experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

The Product Development CoE Lead, Global Renewals is responsible for ensuring that Oracle s largest CX Sales & B2B Service customers are deriving business value from their SaaS subscriptions and in turn renew their subscriptions promptly. The CoE Lead, Global Renewals will engage with customers on their CX Sales & B2B Service implementation projects and help them drive user adoption at the global level. This key CoE role will partner with key customer stakeholders to create compelling visions while advising and executing on strategies to make best use of the CX Sales & B2B Service platform to meet the customer s business goals. Along the way, nurturing a broad set of highly referenceable and renewable customers globally.

This is a high visibility position requiring a very strong technical background and broad knowledge of Oracles SaaS applications, and you will often be interacting with C-level executives, both within the customer s IT, sales, marketing and service organizations and within Oracle. Therefore, excellent communication, customer management, and executive level presentation skills are required, as requisite experience. You will engage before the customer kicks-off their implementation and you will continue with the customer throughout their relationship with Oracle. Your objective is to ensure that the customer realizes the business benefits they hoped to achieve with their CX Sales and B2B Service initiatives. You will simultaneously engage with a variety of customers at any one time, from Fortune 500 customers to upper, mid-market customers.

As CoE Lead, Global Renewals you will work alongside Oracle CX Sales and B2B Service Product Development, QA, and Product Management, as well as Technical Support, Field Customer Success Managers, and our Systems Integrators to start customers off with a solid solution architecture, design, and implementation plan that aligns the customer s business requirements to an Oracle solution that will exceed their expectations. The successful candidate will have extensive experience in solutioning and planning an implementation of complex sales (Sales Force Automation, Partner Relationship Management, Customer Data Master) and B2B service and service knowledge management applications integrated into enterprise data centers. In this role, you will not be responsible for implementing the solution but will be the go-to Oracle resource for critical global accounts during their implementation and onboarding programs. The candidate will have deep experience in the business environment and process supported by Oracle s sales and B2B service products.

Roles and Responsibilities

  • Assess client business requirements and work closely with our global customers and their chosen implementation partners to provide long-term functional solutions based on Oracle's CX Sales and B2B Service Cloud.

  • Lead Oracle CX Sales and B2B Service enablement boot camps for clients & partners.

  • Drive customer functional requirements and CX Sales & B2B Service best practices adoption.

  • Work closely with our partner organizations to support & enable their project implementation teams on functional best practices for implementation and expansion of their CX Sales and B2B Service solution.

  • Review functional specification, design, and project plan documentation for implementation project teams.

  • Work closely with the customer and their implementation partner to develop adoption and onboarding plans including measurement and reporting on end-user satisfaction

  • Help clients consistently meet/exceed their CX Sales & B2B Service Cloud goals and metrics

  • Contribute to CX Sales & B2B Service Cloud thought leadership at Oracle.

  • Work closely with our global customers to ensure that they provide strong positive references and renew their subscriptions

  • Be an internal Oracle customer champion and technical thought leader to help our teams envision and deliver our next generation of outstanding customer capabilities

  • Generate positive feedback from internal teams and leadership.

  • Show continued professional growth and development.

Preferred Qualifications and Skills:

  • At least 10 years of experience in enterprise software architecture, planning, and implementation.

  • Bachelor's degree is required; MBA or other advanced degree preferred.

  • Experience in setting IT strategy and leading business organizations through change is desirable.

  • Experience leading the implementation of enterprise-class, mission-critical applications.

  • At least 3 years of experience in Cloud (IaaS, PaaS, SaaS, DBaaS, DTaaS, DRaaS) environments working with customers and driving customer satisfaction

  • Experience with CRM software and particularly, Oracle Sales Cloud, Siebel, Oracle CRM On-Demand, Microsoft Dynamics, or SFDC is highly desirable.

  • Sufficient knowledge of a broad set of SFA, service and service knowledge management processes to understand, direct, and communicate the issues between the relevant parties.

  • Familiarity with the capabilities of modern analytics reporting tools is desirable.

  • Experience delivering in-person architecture, integration, design, and planning workshops with multiple customer roles business owner, IT, end-users.

  • Excellent written and verbal communication skills, specifically in the area of technical writing and functional specification documentation.

  • Proven results leading customer and / or partner success stories.

  • Good team player that can work effectively with peers across functions.

  • Excellent analytical skills and high aptitude with ability to learn quickly.

  • Proficient knowledge of GSuite, PowerPoint, Excel, Visio and Word.

  • Ability to solve implementation challenges with a high degree of autonomy.

  • Adaptable to a fast-paced, dynamic work environment.

  • Location: Negotiable but strong preference for United States, Canada, or United Kingdom

Job: *Product Development

Organization: *Oracle

Title: Global COE Lead

Location: United States

Requisition ID: 20000WT1

Other Locations: CA-Canada

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