Danaher Corporation Customer Success Manager - Cell & Gene Therapy in Marlborough, Massachusetts
Help us improve access to life-changing therapies that can transform human healthWe are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020. Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
We are looking for a Customer Success Manager to work with our experienced product management team of ten employees across the world. Do you have a passion for Cell & Gene Therapy? Then we would love to hear from you.
What you’ll do
Provide pre and post sales technical support to customers and sales teams on our digital solutions. Engage with customers IT automation teams to understand infrastructure into which Chronicle would be connected and assist with technical qualification of Chronicle opportunities. Coordinate and deliver product demonstrations, training, site visits and follow ups and develop implementation proposals to customers based on customer needs and situation.
Troubleshoot customer technical issues and add value to Cytiva's customers by identifying continuous improvement opportunities in their automation processes and crafting and implementing innovative process improvement. Provide constant feedback to development team on customer insights or problem statements and ensure comprehensive reporting of all on-field activities and customer contacts on salesforce.com
Support proof of concept implementations of automation technology including helping customers to set up secure connectivity between their lab instruments and the Cytiva Cloud. Collect customer and market feedback from the field and channel it to internal team and relevant departments. Develop and maintain a library of electronic SOPs for customers moving from manual to automated systems or scaling their processes.
Developing and maintaining relationships with the regional commercial and marketing teams, as well as the global product managers and R&D organizations. Collaborate with colleagues from the wider life sciences team to identify and develop complete solutions for customers.
Designing, developing and delivering training courses, theoretical as well as practical, in the field of digital automation.
Who you are
Bachelor's degree in Engineering, Business, Marketing or a Technical field - Masters preferred.
A minimum of 3-5 years of proven experience in automation/IT commercial, product management or R&D roles.
An entrepreneurial demeanor with consistent track record in solving problems independently.
Strong business & technical acuity, with an eye for detail.
Proven ability to lead cross functional projects in a positive and collaborative leadership style.
Excellent communication skills. The position requires an ability to absorb and handle complex information and to translate this information into material which is both clearly structured and appealing to customers.
Innovation – develop new insights through teamwork and execute on creative ideas.
Influencing skills – ability to empower individuals and demonstrate organizational influence.
Team oriented – ability to motivate and work well with diverse, global and cross-functional teams.
Demonstrated ability to deliver results while working on multiple projects simultaneously.
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!
Cytiva is global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
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