Dow Chemical Customer Service Representative in Marlborough, Massachusetts
The Dow Chemical Company has an opening for an Associate Customer Service Representative (CSR) located in Marlborough, MA. The Associate Customer Service Representative is the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.
● Manage customer orders through Customer Service work processes and systems.
● Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
● Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
● Coordinate activity at assigned customer accounts, proactively address issues and implement solutions.
● Identify and deliver value added services to our customers.
● Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
● Differentiate between customer requirements and Dow capabilities; choose the best/cost effective solution.
● Support commercial strategies with Dow customers across multiple businesses.
Proficiency in Outlook email
Strong aptitude with Microsoft Excel
Strong aptitude for data management / working with numbers
Strong aptitude for understand inventory reconciliation best practices
Strong aptitude for attention to detail
Aptitude for learning new technologies and systems.
Strong potential to develop skills and competencies required for the job role and beyond.
Works effectively as part of a team and contributes to team goals.
Expert in root cause investigation to mitigate future customer problems.
Ability to work independently in a highly integrated team and communicate well with diverse groups of people across all levels and cultures.
Strong multi-tasking skills and ability to handle multiple priorities.
Ability to build and maintain rapport with designated customers.
Effective communication skills with others regarding customer issues and problem resolution.
Ability to effectively negotiate with internal partners and customers to achieve a positive outcome.
Ability to overcome resistance and manage conflict to reach favorable agreement, for both Dow and the customer.
Consistent positive attitude that adds to our effectiveness and positive culture.
Bachelor’s or master’s degree in Accounting, Finance, or Business
Strong negotiation and sales skills
Proficiency in ERP SAP systems
Understands and follows Order Receipt and Handling work processes.
Thorough knowledge of respective work process and other integrated work processes, technologies, and applications (Order Receipt & Handling, Payment Receipt & Handling, Pricing, SAP, productivity and e-tools).
Dow Offers: *
Competitive salaries and comprehensive benefits
An annual variable pay program that rewards team and individual performance while sharing success across the company
Employee stock ownership - and the commitment to long-term success that it brings
On-going learning opportunities within a diverse, inclusive and rewarding work environment
Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth
The chance to work within a global company and interact with colleagues from around the world
Opportunities that spark your imagination and ignite your passion to help others
Dow is an Equal Employment Opportunity Employer
About DowDuPont *
DowDuPont (NYSE: DWDP) is a holding company comprised of The Dow Chemical Company and DuPont with the intent to form strong, independent, publicly traded companies in agriculture, materials science and specialty products sectors that will lead their respective industries through productive, science-based innovation to meet the needs of customers and help solve global challenges. For more information, please visit us at www.dow-dupont.com.
The positions represented by this job posting are aligned to one of the three divisions, Agriculture, Materials Science or Specialty Products, which are expected to separate from DowDuPont into stand-alone public companies. Information on the division alignment will be provided during the recruitment process.
As part of our dedication to the diversity of our workforce, Dow is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at http://www.dow.com/en-us/contact-us , you may call us at 1 800-523-3945 and select Option 1, or send a facsimile request to 1 989-636-3674.
Customer Service Representative