General Electric Customer Service Associate in Marlborough, Massachusetts

Role Summary:

To provide outstanding customer service to our customers, overseas distributors and subsidiaries. Ensuring compliance at all times.

Essential Responsibilities:

  1. Provide an excellent service for customers; distributors & subsidiaries, as applicable

  2. Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.

  3. Work collaboratively with other GE departments for dispute resolution.

  4. Establish close relationships with customers and commercial partners to gain their trust.

  5. Respond to customer inquiries (email/phone) in a timely and professional manner providing knowledge and accurate information to customers.

  6. Develop solid product knowledge and a strong understanding of the Supply Chain.

7.Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.

8.Build effective relationships with other departments to understand impact to customers and service levels.

Qualifications/Requirements:

  1. Experience in customer service/customer facing environment.

  2. Outstanding communication skills, both written and oral.

  3. Competent with various systems including MS Office.

  4. Keen sense of time management with an attention to detail.

  5. Strong in prioritizing tasks and excellent organizational skills.

  6. A calm and analytical approach to problem solving with an understanding of detailed concepts.

Desired Characteristics:

  1. Ability to work in a cross-functional cross-country team environment.

  2. Willingness to work as part of a team.

  3. Motivated to drive projects.

  4. Prior experience in Sales Force and ORACLE.

About Us:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Locations: United States; Massachusetts; Marlborough

GE will only employ those who are legally authorized to work in the United States for this opening.